ChainmadeCrafts

Privacy Policy
Chainmade Crafts
Last Updated: April 28, 2026
Welcome to Chainmade Crafts! This Privacy Policy explains how we collect, use, and protect your personal information when you purchase from or interact with our Etsy shop. By making a purchase, you agree to the practices described in this policy.

1. Information We Collect
When you place an order or contact us, we may collect the following types of personal information:
• Name and billing/shipping address
• Email address
• Phone number (if provided)
• Payment information (processed securely by Etsy — we never store your payment details)
• Order details and purchase history
• Messages and communications you send us through Etsy Conversations

2. How We Use Your Information
We use the information we collect solely for the following purposes:
• To process and fulfil your order
• To communicate with you about your purchase, shipping, or any issues
• To send order confirmations and shipping notifications
• To comply with legal obligations (e.g., customs and tax requirements for international shipments)
• To resolve disputes or troubleshoot problems

3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We share your information only in the following limited circumstances:
• Shipping carriers: Your name and address are shared with our shipping carrier(s) (e.g., USPS, Royal Mail, DHL) to deliver your order.
• Customs authorities: For international shipments, we are legally required to provide shipment details (contents, value, recipient information) on customs declarations.
• Etsy platform: Your data is also subject to Etsy's own Privacy Policy, as all transactions occur through the Etsy platform. We encourage you to review Etsy's Privacy Policy at etsy.com/legal/privacy.
• Legal requirements: We may disclose your information if required by law or to protect the rights and safety of our shop or others.

4. International Orders and Data Transfers
Chainmade Crafts ships worldwide. If you are located outside of the United States, please be aware that your personal information may be transferred to, stored, or processed in a country different from your own. By placing an international order, you consent to this transfer.
For international shipments, your name, address, and a description of your order contents are included on customs declaration forms as required by law. These forms may be reviewed by customs authorities in the destination country.

5. Data Retention
We retain your personal information for as long as necessary to fulfil your order and comply with legal obligations (such as tax record-keeping). Etsy may retain transaction data on our behalf in accordance with their own data retention policies.

6. Your Rights
Depending on where you are located, you may have the following rights regarding your personal information:
• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Objection: You may object to certain uses of your data.
To exercise any of these rights, please contact us through Etsy Conversations. We will respond within a reasonable timeframe.

7. Data Security
We take reasonable steps to protect your personal information. All payment transactions are handled by Etsy's secure payment system — we never have access to your full payment card details. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking
Our Etsy shop itself does not directly use cookies or tracking technologies. However, Etsy's platform uses cookies and similar technologies to provide and improve their services. Please refer to Etsy's Privacy Policy for more information on how they use cookies.

9. Children's Privacy
Our shop is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted to our Etsy shop with an updated "Last Updated" date. Continued use of our shop after any changes constitutes your acceptance of the updated policy.

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us through Etsy Conversations on our shop page.


© 2026 Chainmade Crafts. All rights reserved.