Charm Design

Walnut, California

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Shop policies

Last updated on February 3, 2011
Thank you for visting at Charmdesign.
Please read the following my shop policies before ordering. Thank you !!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
1. You must contact me within 7 days upon receipt of items with your reason for returns.
2. Upon mutual agreement, items must be returned in excellent condition within 7 days. I will fully refund the amounts of the items you ordered except shipping fee.
3. If the item is received damaged, please contact me as soon as possible.
4. Sale items are FINAL SALES.
5. No refunds and exchanges for custom orders
PayPal is prefered but I also accept personal checks and money orders in US funds. Personal checks may have to wait to clear your bank. Please contact us for more detail.
Payment is due within 7 days of purchase. As soon as your payment is confirmed your order will be shipped.

Each and every one of you are very special. If you have any questions or concerns please send me an email !!
<Including actual shipping fee and handling fee>

• United States: By USPS priority class mail with delivery confirmation / 2 business days (for bags) and first class mail with delivery confirmation / 2-3 business days. (for pouches).
• Canada: By USPS First Class Airmail / 4 to 7 business days.
(do not have tracking numbers or insurance)
• International: By USPS First Class Airmail / 7 to 10 business days. (do not have tracking numbers or insurance)

-ATTENTION: For international shipping, insurance is available in extra charge.

Insurance is optional. If you do not request insurance you are accepting responsibility of shipping loss or damage. I do not replace or refund cost of items lost or damage by the post office or other shipper.

Please allow 3-4 working days (for pouches) and 7-10 working days (for bags) for me to make your item.
Charm Design's bags are handcrafted and made-to-order with special care and attention to detail.
I appreciate your patience!! Thank you so much!!
Additional policies and FAQs

If you are interested in wholesale arrangements please contact Ranja at: charmdesignlee [!at]
Please include the name and location of your shop, a web address (if you do not have a web address, some photos would be nice), your design/store philosophy and a few other designers you carry.

No consignment.