ChibiMusume

Please be mindful of longer-than-usual delivery times due to COVID-19 and the upcoming holiday season!

- We do our best to ship orders within 1 - 5 business days depending on the items ordered! Once the order has been marked as dispatched, we will no longer be responsible for any delays or mistakes caused by the mail courier. If you have any issues regarding this, your point-of-contact will be with your local post office as they will have the capabilities to assist you further!

- Please ensure to double-check your shipping address BEFORE purchase. Packages are sent to the address entered at check-out only. We are not responsible for packages delivered due to incorrect address entry.

- We do not accept cancellations after 12 hours of when the order was placed or after the item has been shipped out.

- Refunds will only be issued if there is a problem with an ordered item and it is no longer in stock.

- We only accept returns on the basis that the item is the incorrect order or was damaged during shipment with photo evidence. Each item is carefully inspected and photographed at the time of packaging. If you feel your item was damaged in some shape or form before delivery, please take pictures and message us promptly after you have received your order or up to two weeks past the projected delivery date. We will do our best to assist you!

We will do our best to respond to any and all inquiries within 24 hours or less during business days. Quickest response times are from 10:00 AM - 7 PM CST! Our business days are Monday - Friday, not including holidays!

We do not offer any gift services. Marking as "Gift" is an option provided by Etsy and only serves to remove pricing from shipping receipts. Any gift notes or personalization requests are up to our discretion.

Orders containing only stickers and/or mini prints will be sent through untracked letter mail unless tracking is added. Charms and larger orders will be sent in bubble mailers and packaged with cellophane bags and tissue paper.

The standard grading system for acrylic charms changes slightly depending on the finish. For more details, we would advise checking the product description of the charm you are looking at. For a generalized definition:

A Grades
* Minor imperfections are only seen close-up with direct lighting*
- Highest Quality
- Tiny scratches or dust on the surface
- Small bubbles (Epoxy-finish only)

B Grades
- Noticeable scratches or dust on the surface
- Noticeable bubbles (Epoxy-finish only)
- Misaligned prints
- Print mistakes on art

Due to longer-than-usual delivery times caused by COVID-19, letter mail and packages may take longer to arrive than the estimated delivery date. Please give up to a week or two past the projected delivery date to see whether the order is truly lost.

We consider letter mail lost once it has been four weeks past the projected delivery date. If you have not received your order after waiting, please contact me and I will be happy to assist.

We offer many stickers in my shop, but not all of them are vinyl + waterproof. Most of the stickers are printed on regular glossy sticker paper which is not water or weatherproof. They are meant to be used for indoor decoration, journaling, or scrapbooking only. Please check the description to see more details regarding the options you have for the sticker in mind.

If a design is popular enough, we will consider offering vinyl options in the listing!

We only mark an order as shipped once we have officially handed the package over to the post office. We assure you that we will never mark an order as shipped if we still have it in our possession. Please be mindful that it is possible the post office has not scanned the item and is in-fact, currently in-transit to your destination! If it has been more than seven business days since the status has changed, please contact us and we will look into the situation.