Announcement    Original furniture by Lorraine Moore made from reclaimed materials and locally sourced hardwoods

Announcement

Original furniture by Lorraine Moore made from reclaimed materials and locally sourced hardwoods

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Lorraine Moore

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Lorraine Moore

Shop policies

Last updated on April 29, 2022
Welcome to my little shop here on Etsy. For any questions you may have, please contact me either through Etsy or via my website www.lorrainemoorefurniture.co.uk
I create my furniture in a small workshop in what is the last remaining building of what was Withington Hospital in South Manchester

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Payment

All custom pieces require payment in full up front before we begin. We accept credit cards via etsy/paypal, cheques or bank transfers. We require payment in full before we begin any project. Exceptions may be made for commercial orders. Email lrm [!at] lorrainemoorefurniture.co.uk for address to mail a cheque to.

Standard listings
You have 2 business days to cancel your order. We will also accept returns on standard listings within 14 days of purchase. Any return must be authorized by myself and the buyer may be responsible for shipping and handling fees associated with the order. A 20% restocking fee may be imposed for any unauthorized return.

Custom Orders:
You have 3 business days to cancel your order for custom work. All custom listings or orders are non-refundable after 3 days. No returns will be accepted for custom orders. However, exchanges and replacements will be considered in the case of damage or workmanship.

All international buyers are responsible for import sales taxes, duties and any legislation which might affect the importation.

Shipping

INSURANCE
If you would like to purchase insurance at a small additional charge, please contact me and I'll be happy to arrange it. Packages usually arrive with no problems, but lost, stolen, or damaged mail can happen. Inspirit is not responsible for lost, stolen, or damaged items if insurance is not purchased.

TRACKING
International shipping may not come with tracking. If you would like tracking for your package, at an additional charge, please contact me and I'll be happy to arrange it.

SHIPPING ADDRESS
I will always ship to your Etsy address. If you would like your order to be shipped to a different address instead, please provide the correct address when placing your order.

COMBINED SHIPPING
I always combine shipping for multiple purchases. Please note that shipping costs for combined orders are estimates, and I always check for shipping and handling overcharges. If there are overcharges, they will be refunded to you via Paypal.

SHIPPING COSTS
Please keep in mind that shipping costs include packing/shipping materials, although when possible I will use recycled materials.

Additional policies and FAQs

What kind of timber do you use
The majority of the pieces you see listed in my shop are made from predominantly reclaimed materials, which vary from individual drawers retrieved from an old damaged unit, to salvaged oak floorboards to old bed heads upcycled into something kore desirable for modern day homes. Each piece is a one-off - even the cycling themed tables which are a set of 5 each has it's own unique look.
As such there will potentially be the odd hole here and there from the woods' previous life, but this adds to it's story.
Where new timber is used, eg the steamed pear tree handles on the cycling tables, the wood is sourced locally.

The typical lead time for specially commissioned pieces is 3-4 weeks but I would be in a better position to tell you lead time on application. This means your furniture typically ships out within this time frame. Time in transit varies depending on where in the world you are and how much you choose to spend on the delivery method.... But generally I use UPS and they generally deliver within about a week. If you need furniture by a certain date, please submit a request prior to purchasing. We do our best to accommodate but do not make any guarantees.

All my listings come ready assembled unless I specify otherwise, but instructions for assembly would be inclosed - if you are local to Manchester,UK I can come assemble free of charge!

How are the pieces finished
This would depend on the piece itself but they are usually finished with a hard wearing acrylic varnish or for a softer finish, Danish oil. Either way, a simple waxing is all that is required to maintain the look.