Chynni

It is very important to me that you are completely happy with your Chynni purchase. If you feel the product you have received is not what you were expecting, I am happy to issue an exchange (shipping costs to be paid by the buyer) within 14 days of the date your order was delivered. If there has been an error on the part of the seller and the product has been grossly misrepresented on Etsy, I will happily issue a refund upon return of the product within 7 days of the date your order was delivered. Refunds are valid on returned products that are unworn with the original tags still on.

Please remember that payment must be made by credit card or through Paypal directly after your order has been placed. Orders do not ship until payment has been received, and will be cancelled if payment is not received within 48 hours.

All orders are shipped 2-Day Priority Mail via USPS to the buyer's shipping address in Etsy. Please be sure that this address is correct.

Orders are generally shipped within 1-2 business days. Please feel free to contact me for current shipping times if you need a rush delivery. All domestic orders include tracking information.

Chynni is not responsible for products damaged or lost in the mail. Arrangements for additional insurance, signature confirmation, or expedited shipping may be made for an additional fee - please convo me with the details of your request and I'd be happy to work it out with you!

Chynni's designs are popular apparel for weddings and events, and I happily invite custom orders if you would like me to design and make something special for you. I take pride in creating truly unique, elegant and minimalist designs, so you can be sure the end product will be one of a kind.

Since I believe in high quality, impeccably stylish and well fitting garments, custom orders are very important to me. As such, I do not accept fabrics from outside sources for custom orders. However I'd be happy to provide photos of fabrics from my collections that might suit your custom design. Once I receive all pertinent information from you, the custom order process is as follows:

1. I will send you a design proposal including design options, fabrics & prices.
2. You select the design you want to order.
3. I will create a custom listing for you to place your order.
4. Once the order is placed and payment is received, I will begin making your designs and notify you when it is ready to ship.
5. Your order will be shipped via USPS Priority Mail.

Custom Design Pricing:
Blouses - $85 & up
Sarees - $250 & up
Petticoats - $35 & up

Custom orders take a minimum of 3 weeks to process prior to shipping. If you'd like to rush a custom order, please convo me immediately so I can provide you with an accurate estimate and lead time.

If you are thinking of requesting a custom order, please convo me with the following details so that I may provide you with a proposal right away:

1. Custom design info (style, color, etc)
2. Your bust, ribcage and waist measurements in inches
3. Your dress size
4. Your shipping zip code
5. Delivery date