📢 Official Customer Notice: USA Customs Duty Update!
Dear Customer,
Following the new U.S. customs regulations that came into effect in August, Royal Mail and USPS now require a valid phone number for all international deliveries. Unfortunately, without it, the shipping company cannot process or accept the parcel for dispatch.
If you have any concerns about providing your phone number, please be assured that it will be used solely for shipping purposes and handled in accordance with Etsy’s privacy and data protection policies. You may also contact Etsy Customer Service to confirm this requirement if you wish.
Thank you for your continued support.
Kind Regards
CocoMilla
* GENERAL CUSTOMER ANNOUNCEMENT *
⦿ We recommend to all our clients to choose the option express delivery.
It's a little more expensive, but much faster and safer.
We do not accept any responsibility for delayed items due purchasing with free post.
Please be sure to leave your contact phone number, this is a requirement of the carrier company to ensure fast and secure delivery.
All express orders are taken care of, packaged of and sent with priority.
We are proud of our 10.000+ FIVE STAR REVIEWS!
Thank you for visiting!
LIMITED TIME ONLY BUY 2, GET 3rd FREE
****HOW I CAN GET FREE ITEM?****
1. Add any 2 prints to your cart, choose 3rd free print.
2. Free print must be Equal or Lesser value of Lowest price print.
3. Please DO NOT add free print to the cart or you'll be charged.
4. COPY & PASTE the free print URL link with the SIZE in 'Note to Seller’ box at checkout.
5. Free print info won't be included in 'Shipping Notification Email'.
6. Set items not included with this offer (2 set/3 set/4 set)
BUY 4 GET 2 FREE
BUY 6 GET 3 FREE
BUY 8 GET 4 FREE
BUY 10 GET 5 FREE
⦿ If you do not make a selection for free item time of placing order and if your order has been dispatched we can not send free item after that. We do not take any responsibility about you forget to choose free items.
⦿ All our products comes UNFRAMED. This way cost effective for our customers so we can keep our prices down. You can purchase frames online or you can take it to frame shops to get framed.
SIGNATURE
All our prints will have our signature on it. Some of them gets signed at the back it depends of the image, if you don’t like signature on them please write a note on checkout.
WHAT MATERIAL WE USE?
We believe in QUALITY. We use best quality paper and ink for our products so we can give you the best quality of art prints and you can pass it to next generations as collectible. Its got lifetime warranty on them not to be faded.
That make us unique. 100% SATISFACTION GUARANTEED
⦿ PAPER print A5-A4-A3 size printed on non textured Acid free High Quality thick mat paper. A5 and A4 size comes in FLAT HARD BACK ENVELOPE inside of protective sleeves and cardboard. A3 size comes in POSTAL TUBE.
⦿ CANVAS print gets printed on HIGH quality CANVAS MATERIAL comes in POSTAL TUBE and you can take it to canvas frame shop to get it wrapped around canvas frame. We leave extra sides for stretching on canvas.
⦿ VELVET print option is gets printed on white thin velvet soft poly paper type. it is easy to handle.
VELVET poly type paper gives brilliant look with our images. Gets POSTED IN POSTAL TUBE.
PLEASE NOTE THAT CANVAS NOT FRAMED YOU ONLY PURCHASING WITHOUT FRAME STRETCH BARS.
DO WE DO CUSTOM SIZE ?
⦿ Yes we can do custom size prints please email and ask for custom size and larger format prints.
DO WE ACCEPT RETURNS / EXCHANGES ?
⦿ IMPORTANT!
You should READ the shop policies and listing description (specially about printing materials, dimensions and delivery times ) thoroughly, before placing an order. Otherwise responsibility will belong to you about NOT READING DESCRIPTION AND SHOP POLICY.
"We will NOT accept RETURN if you choose wrong size or wrong material or changed your mind or expected WITH FRAME."
⦿ We ACCEPT RETURNS in certain conditions
We like to see all our customers happy with their purchase and we want 100% CUSTOMER SATISFACTION.
However we do not expect everyone to like our products.
If we authorize your return there is certain things you need to be aware
We make each prints to order we do not stock products or re-sell any return orders. There is a high cost to produce each orders because we use highest quality products to produce and use high quality safest postage materials.
You need to contact us within 3 days of you receiving your order and if we authorise for return it needs to be send back within 7 days if pass these dates we will not issue refund.
⦿ RETURN FEES
If we authorise for return please be aware there will be deduction before we issue refund because cost of staff label and material has been increased and we do print all artwork after you place an order and we do not stock or resell them.
Domestic UK orders if you purchased with standard free post
there will be DEDUCTION OF £4.90 for 5x7 - a5 - a4 size PRINTS
International orders for 5x7 - a5- a4 will be different deduction fee for each country it depends where you order it from.
✱ ANY OTHER SIZES PART FROM 5X7 INCH -A5 - A4
THERE WILL BE 50% DEDUCTION BEFORE WE REFUND YOUR MONEY.
We need to receive the item in good condition. Soon as we receive it we will issue refund within this policy.
⦿ Return address is;
COCOMILLA
29 MONTANNA CLOSE
NEWBOTTLE
HOUGHTON LE SPRING
DH46FN
UNITED KINGDOM
⦿ BUYER PAYS RETURN POSTAGE.
PROCESSION TIME
The time I need to prepare an order for shipping varies. For details, see individual items. But we usually dispatch same day if before 2pm UK time. Unless we on holiday, dispatch day can be change but you will get notified by email for new dispatch day.
⦿ ESTIMATED SHIPPING TIMES
• Mexico: 29-30 weeks
• Russia: 3-60 business days
• United Kingdom: 1-15 business days
• North America: 3-30 business days
• Europe: 3-60 business days
• Australia, New Zealand and Oceania: 3-60 business days
• Rest of the world may vary from 1 week to 30 weeks.
I'll do my best to meet these shipping estimates, but cannot guarantee them.
POSTAL STRIKES, CHRISTMAS and NATIONAL HOLIDAYS and CUSTOMS STOPPAGE can delay postal times and extend those above times slightly longer.
If you have not receive it in 60 BUSINESS days, please send us an e-mail or contact us in the Etsy section “Contact the seller”.
As you know, 60 BUSINESS days generally accepted time frame for international orders on all international trade web site. 60 business days is Monday to Friday excluded weekends.
POSTAL SERVICE AND TRACKING
Actual delivery time will depend on the shipping method you choose.
There is free standard shipping and sign tracked option to choose , there is NO TRACKING WITH STANDARD POSTAL SERVICE . We have ROYAL MAIL account and we only know when it gets delivered.
CUSTOMS AND IMPORT TAX
Buyers are responsible for any customs and import taxes that may apply. We dont take any responsibility for delays due to customs.
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