CollsCandles

Privacy Policy
Last updated: February 26, 2026
This Privacy Policy describes how Coll’s Custom Candles LLC (“CollsCandles”) (“I”, “me”, “my”) collects, uses, and shares information when you purchase from my Etsy shop, contact me, or otherwise use my services through Etsy.com.

1. Information I Collect
To fulfill your order, Etsy provides me with certain information, including:
Your name
Email address
Shipping address
Payment details (processed securely by Etsy — I do not receive full payment information)
The details of the product you are purchasing
Any personalization information you choose to provide
You may also provide additional personal information if you contact me directly through Etsy messages.

I do not collect personal information directly through a separate website, email list, or marketing platform at this time.

2. Why I Need Your Information and How I Use It
I collect and use your information only as necessary to operate my Etsy shop and fulfill your order.
Specifically, I use your information to:
Process and ship your candle bouquet order
Communicate with you regarding your order
Respond to customer service inquiries
Resolve disputes, if necessary
Maintain accurate business and tax records
I rely on Etsy’s platform to securely process transactions and communications.

3. Information Sharing and Disclosure
I respect your privacy and only share your personal information in limited circumstances:
Etsy: Information is shared with Etsy as required to provide my services and comply with Etsy’s Seller Policy.
Shipping Providers: I share your name and shipping address with postal carriers (such as USPS, UPS, or FedEx) strictly for the purpose of delivering your order.
Service Providers: I may use trusted third-party services (such as shipping label services or accounting software) necessary to operate my business.
Legal Requirements: I may retain or share information if required to comply with applicable laws, tax regulations, or legal processes.

I do not sell, rent, or trade your personal information.

4. Data Retention
I retain order-related information only for as long as necessary to:
Fulfill orders
Provide customer service
Comply with U.S. tax and record-keeping laws
Typically, I retain order records for up to 7 years for tax and accounting purposes.

5. Your Rights
If you reside in certain regions (including the European Union or California), you may have rights related to your personal information, including:
The right to access the personal information I hold about you
The right to request correction or deletion of your information
The right to restrict or object to certain uses of your information
Please note that I may need to retain certain information to comply with legal or tax obligations.
To exercise any of these rights, please contact me through Etsy messages.

6. Contact Information
For purposes of data protection law, I, Colleen Mullen, am the data controller of your personal information for Coll’s Custom Candles, LLC (“CollsCandles”).
If you have questions or concerns, please contact me via Etsy messages.