colourYbridal

Return
• All returns have to be made within 14 days of receipt.
• Full refund for standard items. (Excluding original postage)
- A 10% restocking fee will be applied to made-to-order items.
- Made-to-measure items are non-returnable.
• No hair traces or perfume left on the veil;
• Items are still in an ‘as new’ condition and packed well in the original packages.
• Labels are attached to all items.
• Postage will be deducted from the refunds unless the item is faulty.

The following items cannot be returned or exchanged:
• Custom or personalized orders;
• Colour not as expected is not acceptable as a return reason for personalized items;
• Damaged items.
• Repeat / 2nd purchases.

Exchange
• Free exchange within 14 business days of receipt, provided items are still in an ‘as new’ condition, i.e. with no hair traces or damage;
• No exchange fee but the buyer has to cover the postage.
• Alteration is available for most items with an extra cost.

The standard delivery service we use for the UK is Royal Mail 2nd class service and doesn't provide a tracking number. We use Royal Mail international standard service for the rest of the world, which normally takes 10-14 days.
PLEASE CHOOSE THE TRACKED AND SIGNED SERVICE ON CHECKOUT IF YOU WISH TO TRACK YOUR ITEM.

For standard orders, we use Royal Mail for both UK and International Orders. Delivery usually takes between 3 (UK) to 15 (International) days.

For International orders, the delivery time will depend on customs and delivery processes within the country of delivery.

For urgent orders please check on related questions.

Yes, if you need your order in a hurry, there are two ways to get the item faster:
Faster processing time: Most of our items are made to order; therefore, we can expedite the processing of some items with an additional cost listed here.
Faster shipping time: We offer different shipping options with associated costs listed here. Please choose the one that best suits your needs.
Please contact us to confirm the availability of the urgent service for the item you need before placing the order.

When buying from another country, you may be charged additional fees depending on the import taxes and/or customs duties of your home country.
Please be aware that we are not responsible for delays due to customs. Meanwhile, we cannot be held liable for any customs-related charges.