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Frequently asked questions
How do I access my DOWNLOAD?
Help, how do I access my DOWNLOAD?
Your downloads should be available automatically to download as soon as your payment is processed. If you are having trouble downloading, please follow the steps:
1) If you have an Etsy account, you’ll see a ‘View your files’ link which goes to the Downloads page.
2) Guests: you'll find a link to download your purchase in the receipt email that was sent to you after purchase.
3) Do NOT use an Apple ID, as Etsy requires a valid email address
4) Downloading via the Etsy APP sometimes does NOT work - please log into Etsy via your web browser (either on your phone or computer) and you will then see the button to download your files.
https://help.etsy.com/hc/en-us/articles/115013328108-Downloading-a-Digital-I
What versions of the product are provided?
Typically we provide each product in 2 versions: one Microsoft Word file and one PDF file. Check the property description images as each product will detail what you will receive.
How do I edit my document on Microsoft WORD?
Typically the easiest way to edit any of our products, for most customers, is by opening up the file in Microsoft Word.
MICROSOFT WORD:
When opening files in Microsoft Word, sometimes these can default to ‘View-only’ permissions. If this happens, please click "Enable permissions/Editing" when prompted once opening the document (yellow bar). Alternatively, you can save a copy of the document under a different name and then should be able to edit!
How do I get in touch with you?
We are always happy to help!
You can contact us on either Etsy messaging or feel free to email us at sales@contractslegal.com
Looking for more? Find it on Etsy