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Please be aware that the prices of everything in this shop are a reflection of the top-quality materials I use and the amount of time I spend making every item for sale. Because they are handmade, they may have minor imperfections (if you compare them to mass-produced items). Also, the fact that they are 'handmade' means they have been made with love and care and great attention to detail.
If you have any questions, feel free to either contact me via Etsy or e-mail me at luisaxx [!at] alice.it
If you still have any questions, please, don’t hesitate to ask me, I am friendly and I will answer as soon as I can!
Here you can find some important informations on shipping options and store policies.
Accepted payment methods
Returns & exchanges
Payment
You can pay either simply using your credit card or by logging into your Paypal account if you have one.
Note that payment should be made immediately when purchasing by clicking on the “pay now” button.
The prices on Etsy are posted in US dollars but if you are not from US the dollar issue doesn't matter really as the total of your order will be exchanged into your national currency upon your completion of your payment through PayPal.
If payment is not received and no contact has been made within 48 hours I will need to cancel the sale and relist the item.
Shipping
Please note that I am not responsible for the eventual loss of packages. I will however make every effort to ensure that your purchase arrives safely and promptly.
If you wish a special shipping service (such as delivery confirmation) please contact me before buying so that I can tell you the extra costs.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
I am not responsible for eventual loss and damage may be incurred during the shipping and items not received due to an incorrect address.
All items are hand packed and shipped within 4 days from receiving your payment, nicely packaged ready to give as a gift or keep for yourself.
I am happy to ship worldwide.
International deliveries take between 6-20 days depending on the country you live in. Deliveries to Italy usually take 3-4 days.
Costs include packaging, shipping and handling.