Payment is expected within 24 hours of placing the order. The order will not be started until full payment is recieved.

All items, within the UK are shipped Royal Mail Signed For 1st Class.

For international orders I use International Track and Signature Services where available (tracked only for Australia and some other countries as they do not do tracked and signed for) but please take into account that delivery times vary and may take weeks depending on how various postal services work.

* please note,the ring sizers are the exception to this and sent regular first class or international letter.

Many different processes are involved for different items you will find throughout my page. My hand stamped items are individually stamped by me using letter and/ or design stamps and a hammer! Therefore, there may be variations in angle or spacing of the letters. My etched items are etched using various chemicals and are all individually done so depending on things like time of the etch, metal used ect there may be slight variations from one piece to the next. Similarly with the enamelled pieces colours and textures may be slightly different from one piece to the next. All these should not be looked at as a flaw but adds to the unique look of each piece of jewellery, making no two pieces ever the same and yours individually.
Will my jewellery tarnish? It depends entirely on which metals are being used in your piece. Stainless steel and aluminium are both hypo allergenic so totally safe on even the most sensitive skin and they will not tarnish. Sterling silver will tarnish over time as well as copper and brass metals. Tarnish is a natural oxidation process and does not permanently damage the metal. The tarnish will collect on the surface of the jewellery and just needs to be rubbed gently with the polishing cloth that we included in your package.
Other care instructions: with many of the items you will receive care instructions but here is an overview. Keep your jewellery dust and dirt free, and to prevent unwanted oxidation or tarnishing, store your pieces in a jewellery box with the lid closed (or a zip lock bag). Remember to apply your hairspray, perfume, and cosmetics before putting your jewellery on. Remove your jewellery when swimming, showering/bathing and when sleeping.
Be aware that by the nature of the beast, metal stacked on top of metal and items with crystals and or charms added can cause scratching and scuffing over time. Wear and tear through every day use will also have an effect on key ring and other similar items.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
-as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Lindsay Macleod, am the data controller of your personal information. If you have any questions or concerns, you may contact me at linds81 [!at] icloud.com