Announcement
💖💖💖Hello, valued customer, thank you for choosing our services. We are dedicated to providing perfect products and ensuring swift delivery to our global client. Each of our items is crafted to be a distinctive gift for various occasions, including holidays, anniversaries, weddings, romantic celebrations, or the arrival of a newborn. Should you require any assistance or have special requests, do not hesitate to reach out to us.
Featured items
Items
All Items
Reviews
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Michelle on May 10, 2024
5 out of 5 starsWonderful gift I purchased them for a memento. Dainty and not meant for every day use.
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Adalberto on May 10, 2024
5 out of 5 starsThe box was beautiful. Everything I needed and so much more! Why use a standard ring box when you can customize and make things extra magickal!
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Roslyn Aguilar on May 10, 2024
5 out of 5 starsit looks great, and it came out just the way I expected. My brother loved it.
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Ashleigh Jenkins on May 11, 2024
5 out of 5 starsSeller sent a preview of the item and there was good communication. Very happy with the product
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Emily on May 11, 2024
5 out of 5 starsIt's exactly what we wanted! Really good condition, and the seller even sent a picture of the design before it was done and the item before it was sent. Cannot recommend them more!
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Claire on May 11, 2024
5 out of 5 starsHaven’t set it up because it’s a gift but it looks as described.
About CraftsByAden
Shop members
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Aden
Owner
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 12 hours of purchase
More information
Frequently asked questions
How do I specify the personalization for the order?
All our items can be personalized. Please provide any custom requests in the personalization box, order note box, or message us when placing the order.
Can I personalize the item in a different language besides English?
Absolutely. We can personalize in any language, following your instructions exactly.
Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that processing and shipping times may vary depending on the destination. Please contact us for more information on international shipping options.
Will there be any import tax or extra charges for international orders?
Rest assured, all taxes and charges will be prepaid and there will be no additional cost to you.
What is the estimated delivery time?
Our average shipping times to various locations are as follows. Please note that these times may be extended due to unforeseen circumstances or during busy postal periods such as Christmas and New Year holidays.
Estimated Delivery Time (including processing and delivery):
- The US: 10-13 Days
- The UK: 9-12 Days
- Germany: 10-13 Days
- France: 10-15 Days
- Other European Countries: 10-20 days
- Canada: 15-25 days
- Australia: 10-22 days
These estimates are for reference only and may vary based on your location and weather conditions. We ensure the safe arrival of every package. You can find the tracking link on the order page. Feel free to contact us for any further queries.
Do you offer refunds or exchanges?
Yes, we offer a 15 days return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange. Please contact us for further instructions on how to proceed with the return.
Will I receive tracking information for my order?
Yes, we only use traceable services. We'll provide the tracking number and website on the order page. Please allow 2-4 days for the initial tracking information to update. If there's no update after a few days, please contact us and we'll check with the courier service.
Can I cancel or change my order after it has been placed?
If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, we may not be able to make any changes.
What if there's an issue with my order upon receipt?
We sincerely apologize if you're not satisfied with your product. We prioritize customer satisfaction and thoroughly check and test each item before shipping. However, if there's an issue, please let us know and we'll do our best to resolve it.