CraftsbyGul

CraftsByGul Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from our shop, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. You can refer to the Etsy Privacy Policy to learn more about its own practices.

1. Information We Collect

To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.
You may also choose to provide us with additional information, for example for a custom crochet or knitting order, if you contact us directly.

2. Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide our services — to fulfil your order, settle disputes, and offer customer support.

When you have provided your consent (for example, joining our mailing list), which you may revoke at any time.

If necessary to comply with a legal obligation or court order, such as retaining purchase information for tax purposes.

As necessary for our legitimate interests, provided those interests are not overridden by your rights or interests — for example, to improve our products and services, or to comply with Etsy’s Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

We share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy: We share information with Etsy as necessary to provide our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service Providers: We work with trusted third parties — such as delivery and logistics partners — to perform functions and provide services to our shop. We share your personal information only to the extent necessary to perform these services.

Business Transfers: If we ever sell or merge our business, we may disclose your information as part of that transaction, only as permitted by law.

Compliance with Laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to respond to legal processes, enforce our agreements, prevent fraud, or protect our customers’ rights and safety.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and tax obligations, to resolve disputes, and to enforce our agreements.
In general, we keep your data for up to 4 years.

5. Transfers of Personal Information Outside the EU

Our shop is based in New York, USA, and we work with our handmade production team located in Pakistan. We may also store and process your information through third-party hosting services located in the US and other jurisdictions.
As a result, your personal information may be transferred to jurisdictions with different data protection and government surveillance laws than your own.
When transferring such data, we ensure all service providers we work with follow secure, industry-standard privacy and data handling practices.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information:

Access: You can request a copy of the personal information we hold about you.

Change, Restrict, Delete: You may request to correct, restrict, or delete your personal data (except where we are required to retain it for legal reasons).

Object: You can object to our processing of some of your information based on our legitimate interests.

Complain: If you reside in the EU and wish to raise a concern about our use of your data, you have the right to contact your local data protection authority.

7. How to Contact Us

For purposes of EU data protection law, we are the data controller of your personal information.
If you have any questions or concerns, you may contact us at:

CraftsByGul (by EZ Traders)
Email: eztraders60@gmail.com
Location: 4665 Dr N, New York, USA
Production Partner Location: Gujranwala, Pakistan.