Crafu

We except payments through Etsy Direct Checkout system where you can pay credit card, debit card, Etsy Gift card and also you can pay through Paypal. Please note you do not need a Paypal account to do this. When you check out click the pay by Paypal option & you will be forwarded to a secure page, that gives you the option (on the left hand side) to pay using your debit or credit card.

Please make payment at time of purchase. If there is no communication or payment within 48 hours, the item will be re-listed and the sale canceled.

Please ensure you specify the correct delivery address during checkout, as address changes may not be accepted afterwards.

Our usual carrier is La Poste, though some orders may need to be diverted to other carriers, for example due to size or weight restrictions.

Every items our shop are handmade and made to order!
Our current processing time to made any orders is 7-12 business days. So when your item(s) is(are) made we will dispatched next working day.

We regret that we are unable to dispatch orders at weekends or on Public Holidays.

A signature may be required upon delivery, even if the service requested does not normally require it.

Shipping price is determined by weight and destination, not by quantity of items ordered.

--- SHIPPING TIME ---
Please note this is approx. time frame!

Costumers from France:
Standard Shipping
2-4 days
International Costumers:
International Standard
Europe 3-5 days
Everywhere Else 10-14 days

Standard shipping is without track & trace service.

Shipping upgrades are available for every costumers you can select it during checkout!
If you would like to express delivery please contact us via Etsy convo we give you a quote!

For out of country orders, we can not be held liable for delays in shipping due to customs or individual countries policies. We do our best to ship items out quickly, but sometimes countries customs will hold up items.

We accept wholesale / trade orders, please contact us for prices and details.

Privacy Policy

This Privacy Policy describes how and when We collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that We do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information We Collect

To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of signs, for example), if you contact us directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when We use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
1) providing and improving my services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and
2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If We sell or merge our business, We may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if We have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, We may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information We hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where We are required to store data for legal reasons) We will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, We will delete your personal information unless We have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


How to Contact Us

For purposes of EU data protection law, We, Craf'u Engarving, are the data controller of your personal information. If you have any questions or concerns, you may contact us at contact [!at] crafu.com.
Alternately, you may mail us at:
Craf'u Engraving,
Lieu-dit Vaures
24470 SAINT-SAUD-LACOUSSIÈRE
France