CreateMyStory

Due to the nature of my products, refunds will not be given after the purchase. My printing is of very high quality so there should not be a need for a refund but if there is an issue, I will do my best to resolve it. During the design process I ask you to double check the accuracy of the proofs I send. If a proof is approved with an error (eg. the wrong date, misspelling, wrong size) CreateMyStory cannot be held responsible after proof approval by the client. I STRONGLY suggest printing a sample of your design prior to requesting the final design. Due to different screen resolutions on individual computer monitors, colours may vary on the final printed product. We do not offer refunds due to variations in colour. Photos that are 300 dpi are recommended for the best print quality. I cannot be held responsible for poor photo quality. I will advise you if I feel your photo is of poor quality, but still cannot be held responsible if you decide to proceed with an order when otherwise advised. *Damaged in Shipping: Please contact me ASAP If an item arrives damaged (within 48 hours). All items are packaged carefully , but sometimes, even with the best packing and packaging, things happen, so if something gets damaged, PLEASE keep all the packaging and pieces, as I'll need to present a photo of the damages to the Post Office. You will receive a full refund for any damage. In order to facilitate insurance claims photos detailing the damage must be received within 7 days of delivery. I can not be responsible for items that were broken by the customer because of mishandling.

SHIPPING
I ship my products worldwide! Most orders will ship within 2-4 business days once your proof has been approved. You will be sent a design proof via Etsy Convo within 2 business days of your purchase that you will need to approve before I print and ship. Printing can take up to 4 business days. Please keep in mind that the quicker you respond, the sooner your order will be shipped. I send my wall art prints and wood photo collage registered VIA CYPRUS POST.

If you need your ORDER for a specific occasion, I can arrange faster shipping for an additional charge (not included in the standard shipping rates). You will be emailed a tracking number once your order has shipped. Please note that transit times may be delayed by holiday seasons and Custom Services. If your item is held up in customs, all eventual duties or fees are the responsibility of the buyer. All items are packaged carefully so that they arrive in perfect condition

DIGITAL FILES: no shipping required. We DO NOT SEND printed items, only digital files via email after proof approval. We send the items to the email registered in PayPal unless we are told differently.