CreatetosStudio

Privacy Policy

Welcome to our Privacy Policy. This policy describes how and when we collect, use, and share information when you interact with our services, whether it's purchasing an item, contacting us, or using our services through Etsy.com or its related sites and services.

Please note that this Privacy Policy does not apply to third-party practices that we don't own or control, including Etsy or any third-party services accessed through Etsy. You can refer to the Etsy Privacy Policy to learn more about its practices.

Information We Collect

In order to fulfill your order, we require certain information such as your name, email address, postal address, payment details, and the specifics of the product you're ordering. You may also choose to provide additional personal information if you contact us directly, such as for a custom order.

Why We Need Your Information and How We Use It

We collect, use, and share your information for several reasons, including:

To provide our services, such as fulfilling orders, resolving disputes, and providing customer support.
With your affirmative consent, which you can revoke at any time, such as signing up for our mailing list.
To comply with legal obligations or court orders, such as retaining information about your purchases for tax purposes.
For our legitimate interests, such as providing and improving our services and complying with Etsy's Seller Policy and Terms of Use.
Information Sharing and Disclosure

Your information is important to our business, and we only share it for limited reasons and in specific circumstances, as follows:

With Etsy, to provide our services and comply with our obligations under Etsy's policies.
With trusted third-party service providers, such as delivery companies, to perform functions and provide services to our shop.
In the event of a business transfer, if we sell or merge our business, we may disclose your information as part of that transaction.
To comply with laws or respond to legal requests, enforce our agreements, prevent fraud or illegal activities, or protect the rights, property, and safety of our customers or others.
Data Retention

We retain your personal information only for as long as necessary to provide our services and as described in this Privacy Policy. However, we may also need to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Generally, we keep your data for a period of 4 years.

Transfers of Personal Information Outside the EU

Your information may be stored and processed through third-party hosting services in the US and other jurisdictions. Consequently, your personal information may be transferred to a jurisdiction with different data protection and government surveillance laws than your own. If we transfer information about you outside the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have rights regarding your personal information. Some of these rights apply generally, while others apply in specific cases. These rights include:

Access: You have the right to access and receive a copy of the personal information we hold about you.
Change, restrict, delete: You may also have the right to change, restrict our use of, or delete your personal information, unless we need to retain it for legal reasons.

Object: You can object to our processing of your information based on legitimate interests or receiving marketing messages from us.
Complain: If you have concerns about our use of your information, you have the right to lodge a complaint with your local data protection authority.
How to Contact Us

For purposes of EU data protection law, we, Flora Stenings, are the data controller of your personal information. If you have any questions or concerns, you may email us at createtosstudio@gmail.com