CreatureCosplay

CUSTOM ORDERS
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Depending on the Custom Order made, the time needed to complete the order will be a minimum of 2 days and a maximum of 10 weeks. Creation will begin after payment is received.



LIMITED LIFETIME WARRANTY US Residents only.
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To applicable items, there is a limited lifetime warranty that covers damaged goods only.

To qualify as damaged, the item(s) must meet the following standards:
1. The product(s) have been dismantled by normal wear and tear.
2. The product(s) have missing pieces that no longer make it functional, e.g. missing clasps, buttons, or ties.

Items will NOT qualify if:
1. It has been damaged by water, or stained by any substance.
2. Have been destroyed by pets, small children, or negligence.


Original product and ALL remaining pieces must be sent back to the shop in order to receive a new or repaired replacement item. Customer must pay for shipping both ways.

If product is more than 60 days of age, and is returned based on the limited lifetime warranty, there is no guarantee that the replacement item/parts will be identical to original based on the constant fluctuation of materials available.


HOLIDAY AND RUSH POLICIES
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Due to increased volume of orders during certain times of the year, you must order your item 3 or more weeks in advance, or your item will NOT arrive at your location for that specific deadline. Any orders placed after the 3 week minimum will be charged a Rush Fee to guarantee arrival on preferred deadline. Otherwise orders will be handled in the order they were received.


CONCERNING FACTS
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Creature Cosplay and its affiliates cannot be held liable for any injuries or tragedies sustained in regards to any of our products. The safety of the customer is their responsibility. This includes, but is not limited to: products faults, wearer instability, reckless behavior, and failed construction on the customers' part. By purchasing products from my shop, you agree to these terms.