I take pride in every piece I create, so I stand behind my work 100%. If for any reason you are not satisfied with your order please contact me to arrange a refund*. I will refund your full purchase price, not including shipping fees, upon return of the item in its original condition, and within 30 days of delivery. All refunds will be issued via the original payment form.
*custom order refunds will be granted on a case by case basis.

Credit Cards, PayPal, Etsy Gift Cards.
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Shipping during Coronavirus~
Please allow for potentially longer shipping times and infrequent tracking updates due to changes with USPS during the Coronavirus pandemic. I am still shipping orders in the USA and International. Please be mindful there could be delays in shipping and processing due to your state/country health and safety regulations.

All items are gift wrapped and mailed in a cardboard box from Albuquerque, NM. USA
Orders ship within 3 business days.

I ship orders using USPS first class and/or priority mail which includes insurance and delivery confirmation on packages shipped within the USA. Orders greater than $100 will include signature confirmation. If you need quicker shipping, please contact me for shipping options and rates. Domestic shipping normally takes 3-5 working days.

INTERNATIONAL~
Please provide the address in English and the country destination language in the notes to seller for quicker processing.

International packages are shipped using USPS first class international mail. All duties, fees, VAT's or other taxes are the sole responsibility of the buyer. It is the buyer's responsibility to know what is allowed to be shipped to your country. I fill out customs forms honestly and accurately, I will not mark shipments as gifts or declare a lesser merchandise value. International shipping takes approximately 3-5 weeks, although customs can occasionally delay packages further.

Custom Work:
Looking for something uniquely you? I love collaborating on custom creations. Please contact me for more details.

Repairs:
I create my pendulums to be strong and durable. However, I am working with natural stones and hand-forged elements which can have hidden imperfections. These imperfections can result in chips or cracks, the focal is especially susceptible. Please handle with care. Do not submerge your pendulum in water, oil, or salt as this can damage the finish. Polish as needed with a soft jewelry polishing cloth.

My work is guaranteed for quality under normal wear and care conditions, in the unlikely event that your item breaks under normal conditions, just return it for a free repair. I will cover the cost of the repair along with return shipping to you. Should your piece break due to a traumatic experience, I will happily repair it for a nominal fee. Contact me via Etsy conversation for mailing address and repair details.

All work here and elsewhere is protected under the copyright of design, content, and concept.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom pendulum order, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:
~as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
~when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
~if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
~as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
~Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
~Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
~Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
~Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
~Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
~Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
~Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
~Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Jessica Butcher, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Jessica [!at] crowningelements.com.