Announcement
We are based in and ship from WALES in the UNITED KINGDOM.
We are here to provide any assistance via Etsy's message system if needed during normal daily UK trading hours.
ALL orders should be delivered by the estimated delivery date given at the time of your purchase, so please be sure to check each item's delivery date prior to purchase as custom/made-to-order items are not eligible for cancellation once purchased.
We thank you for your patience and understanding
Please order well in advance of your event as we require approx 4- 6 weeks of production time as we are so busy and take a lot of orders every day ( although this timeline will vary through the year so please check the timings on each item page before purchase) to dispatch your custom-made to order items *plus* the postal service that you choose for the delivery of your order. All dates given are only Estimated.
Although we will try to accommodate ( if at all possible) an earlier delivery to meet our customer's needs. Please tell us the event date' before' your purchase to see if we can help.
We are not able to post to PO box address- Please use only a physical street address when making your order and also provide a mobile telephone number with your order at checkout or your order may be DELAYED OR RETURNED AS
UN DELIVERABLE.
Thank you for your custom.
Crystal wedding UK
Featured items
Items
All Items
Reviews
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Sheila on Mar 24, 2024
5 out of 5 starsLove it n would order off them again thank you very much.
Crystal wedding UK responded on Mar 24, 2024
thank you
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Linda on Feb 29, 2024
5 out of 5 starsLove this. Good quality and packed well.
Crystal wedding UK responded on Feb 29, 2024
thank you very much
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Karen on Feb 22, 2024
5 out of 5 starsI absolutely love this so much I wanted something different on my wrist other than a floral one this couldn't be anymore perfect thank you ❤️
Crystal wedding UK responded on Feb 22, 2024
Aww, thank you very much :)
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Margaret Cook on Apr 29, 2024
5 out of 5 starsItem is alot lighter than I anticipated but is really pretty.. lovely pearl and crystal detail. Well made and finished .
Crystal wedding UK responded on Apr 29, 2024
thank you
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Sharon on Apr 27, 2024
5 out of 5 stars2nd purchase. Extremely well made. Purchased for my daughter. Thank you
Crystal wedding UK responded on Apr 27, 2024
Thank you :)
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Sign in with Apple user on Apr 24, 2024
5 out of 5 starsGreat item and matched the description
Crystal wedding UK responded on Apr 24, 2024
fantastic, thank you 🙏
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Jowanda Curry on Apr 22, 2024
5 out of 5 starsBrooch was beautiful..arrived on time!
Crystal wedding UK responded on Apr 23, 2024
thank you
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Grace on Apr 22, 2024
5 out of 5 starsCan't wait to see it on the cake
Crystal wedding UK responded on Apr 22, 2024
thank you 🙏
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Grace on Apr 22, 2024
5 out of 5 starsCan't wait to see them
Crystal wedding UK responded on Apr 22, 2024
many thanks x
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Hilda on Apr 20, 2024
5 out of 5 starsThey look so realistic! So elegant and beautiful!
Crystal wedding UK responded on Apr 20, 2024
thank you
About CrystalWeddingUK
We strive to add just a little bit of extra sparkle to your extra special day
Shop members
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Crystalwedding
Owner
Crystal Wedding UK is a family run business. We pride ourselves in taking a caring and personal touch to make sure your custom made items are perfect for you in every way
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Custom and personalised orders
Once custom made to order , bespoke items have been purchased we are unable to cancel, refund or exchange on personalised custom /made to order items, as we immediately begin to source supplies for your order
This can include custom details to your liking such as color(s), sizing, style(s) & adding or removing extra accessories such as rhinestones or handles. Therefore we do not accept returns or exchanges on these items. Please contact us prior to ordering to clearly work out all details of your order and we will create it exactly as you wish. .Please be sure to check sizes, colour and all details of each item and be sure to check our dispatch and delivery times to your country before purchase.
Delivery
We are not able to post to PO box address- Please use a physical street address when making your order and also provide a mobile telephone number with your order at checkout. Any Customs charges/ VAT charged by your country that may be due are the responsibility of the buyer. All Shipping costs are not refundable and are the buyer's responsibility.
We cannot be held accountable for customs delays no matter how long they may be due to delivery/customs delays that are beyond our control. Remote areas or multiple items ordered may incur extra shipping charges to the price originally paid we will not know the cost until booking your parcel and the buyer will be liable for these if applicable. The buyer is responsible for all delivery costs.
Issues/ missing items/incorrect items/damage.
Please check your order carefully within 48 hours of delivery as shown on the tracking.. any damages/ issues with your order must be brought to our attention via Etsy message within that time frame . After 48 hours has passed we cannot take responsibility for damages in transit /missing items after this time.
PLEASE READ THIS BEFORE OPENING / ASSEMBLING ITEMS
It is important to remember that item that contains glass and/or acrylic can be delicate, and damage can be caused with relative ease. Please ensure you check any goods for damage before they are used and within 48 hours of delivery. Unfortunately, we will not accept responsibility for obvious damage that is reported after the 48hr delivery window or for item has that has been used.
Returns
Please contact us within 14 days of receiving the item for us to authorize a return. An item that is eligible for return must be returned with 14 days there after. The buyer is responsible for all shipping costs. Although you cannot return custom made to order items, bespoke or personalised items, or any item that has been made especially for you to your specifications. All items when returned must be unused and all original seals /protective films etc.. intact in original or adequate packaging.
We cannot offer a refund, store credit /exchange if returned in a used/damaged condition and any loss of value or custom fees due to incorrect return process will be deducted from any refund due.
Refunds
We do not accept returns for exchange or refund custom made to order, Personalised or bespoke items.
If you need to, please ask to order samples for colour matching prior to purchasing, as we do not refund custom made to order items due to colour/size issues.
Product colours can vary from the screen picture due to various lighting conditions/ monitor settings,(especially LCDs) are notoriously bad for colour accuracy.
The buyer must inform us of the reason for return within 14 days of receiving and then return the item with 14 days, The buyer is responsible for all postage costs and any loss in value for a returned parcel not returned in a saleable state, due to damage or misuse, and this will be deducted from the refund is due.
Importing outside uk-
"We cannot be responsible or bear any cost for any customs fees/duty. These are the importer/ buyer responsibility. It is the buyer's /importer's responsibility, and you hereby agree to, research the product to ensure it meets your needs and that it can be lawfully imported into your jurisdiction. Cancellation on any order or refund or will not be offered for any item returned or destroyed by customs because they are prohibited/restricted in your country or if the buyer does not pay the duty tax due. Remote areas or multiple larger items ordered may incur extra shipping charges to the shipping price originally paid and we will not know the true cost until booking your parcel and the buyer will be liable for these if applicable.
Items not received/ missing in transit
Claims for Loss/item not received in transit will need to be submitted to us within 26 days from the date of dispatch email.
Seller details
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