Custom Jouel
All items
Announcement
Last updated on May 13, 2026
Reviews
4.8
(2972)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Daniel on Aug 4, 2026
5 out of 5 starsIt came relatively fast considering that every order is custom-made. There was a small piece that was missing, so I contacted the shop and they sent me a new corrected one very fast. My wife loves it, she can now carry a piece of our daughter's art around her neck. Rose gold is such a great color, will shop again! Thank you for excellent customer service!
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Joan on Jul 29, 2026
5 out of 5 starsGreat product and exactly what I expected in quality and correctness as it was very personalized!
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Ady on Jul 26, 2026
5 out of 5 starsWell, that hit the mark. Mum was lost for words at how thoughtful and beautiful the necklace was, totally choked. Opted for chain with rings and individual grandkids names and DOB’s. On a personal level, I couldn’t be more satisfied with the item or the reaction. Had great communication throughout, as the post caused a slight panic… great seller and will 100% recommend.
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Lisa on Jul 23, 2026
5 out of 5 starsLovely necklace was dispatched very quickly, but got stuck in postal delays.
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nadia on Aug 5, 2026
5 out of 5 starsBeautiful necklace and lovely quality. It's really brihhy and shiny x
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About CustomJouel
Sales
16,917
On Etsy since 2020
Shop policies
Last updated on Jul 14, 2022
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 6 hours of purchase
More information
Last updated on
Dec 17, 2025
Frequently asked questions
Under what conditions is a replacement available?
For custom items, since they're made on order and are personalised, we only offer replacements in cases where there is an error on our part—such as incorrect engraving or text, wrong colour, or if the item arrives with a defect that cannot be fixed.
Unfortunately, we cannot offer replacements for reasons based on personal preferences or subjective opinions. This includes, but is not limited to: allergy concerns, font style, product design, sizing, text size, jewellery measurements, colour shade differences, or material texture.
Replacements are available for non-custom items.
Under what conditions is a return eligible for a refund?
For custom items, since they're made on order and are personalised, we only accept returns in cases where there is an error on our part, which cannot be fixed—such as incorrect engraving or text, wrong colour, or if the item arrives with a defect that cannot be fixed. However, we’re always happy to discuss and resolve any concerns with you.
For non-custom items, returns are accepted within 14 days of receipt.
All returned items must be in their original packaging, such as any gift box, pouch, etc. If any parts are missing or damaged, a small deduction for material costs will be applied to the refund.
Please note certain items are not eligible for return. For hygiene reasons, earrings are non-returnable under any circumstances.
What happens after a replacement/return is agreed?
If your item is confirmed to be eligible for a replacement or return, you’ll need to return it at your own cost—unless otherwise agreed or if the issue is due to our error, in which case we’ll cover the return shipping.
Returns must be made within 14 days of receipt and include the original packaging (e.g. gift box).
What if my order hasn't arrived but it's past the est. delivery date?
The estimated delivery date is a reference, and most orders arrive within this timeframe. However, delays can occur.
If your UK order has been in transit for 2 weeks, or your international order for 8 weeks, please contact us, and we'll assist you promptly.
What if order is undelivered?
If your UK order has been in transit for 2 weeks, or your international order for 8 weeks, please contact us. We’ll assist you promptly and work on a solution, including a replacement.
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