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Last updated on Sep 21, 2024
Reviews
3.6
(23)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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DYLAN on Jan 15, 2026
4 out of 5 starsCorners don’t stick very well, came as a sticker. I thought it would be framable, which is not the case. I didn’t see it as a very big deal since maybe I might have misread the title on the product. However the quality or shipping was poorly done. The corners were peeling away from the adhesive and there were a couple of spots where the sticker was slightly folded into the back of the adhesive.
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Reagan on Feb 15, 2025
4 out of 5 starsThe pieces were a little stiff and hard to move but they look great! Great gift!
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Makky on Jan 30, 2025
3 out of 5 starsItem arrived a little later than expected, but looks great! My boyfriend loves it.
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Anamika on Jan 6, 2025
3 out of 5 starsCute, but the names at the bottom were of varying sizes despite being the same length.
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Harli on Dec 30, 2024
3 out of 5 starsReally crappy creation for the price. I got these plus some lego figures on lego.com and these don't come close to the quality of those. I got pictures of is on eachothers shirts and it's just a crappy picture cut out and not even centered or even on the shirt. The case is super cute and nice quality though
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mark on Nov 7, 2024
3 out of 5 starsDidn't really look like the photo I sent, was totally wrong hat, should have been a cap but was more like a bucket, order was incorrect initially so had to be redone so took way longer than expected Seller was polite and helpful but product was disappointing.
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Etsy buyer on Dec 31, 2024
3 out of 5 starsFrankly the hair color is not similar and it was not difficult ... why put red hair when the model is dark brown! Not very satisfied and not received on time
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Kyle on Dec 13, 2025
5 out of 5 starsVery impressed with this product. It came exactly how I was hoping it would. The shipping took a while but it is Christmas time so that was expected. Only complain would be that the frame doesn’t come with a glass on it. Overall, a good product and my girlfriend loves it.
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Marissa on Mar 1, 2025
2 out of 5 starsThe item feels cheap, but it does match what was ordered. The item came 15 days after the latest day on the shipping estimate. Customer service was quick to respond, but could not fix this problem. This is shipping from overseas, not Florida. I would recommend purchasing the same item from someone who is producing these stateside.
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RagingBull on Feb 22, 2025
1 out of 5 starsStill haven't gotten my item. It was ordered back in mid January and even though it says they're in Florida, the item shipped from China. I really want my money back, but I doubt that will happen.
About Customens
Sales
245
On Etsy since 2023
Shop policies
Last updated on Dec 10, 2023
Shipping
See item details for estimated arrival times.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
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Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 2 hours of purchase
More information
Last updated on
Dec 17, 2025
Frequently asked questions
How long does it take to receive my product?
Typically, production takes 3-5 business days. Once your order is shipped, it usually takes 7-10 business days to arrive. For international orders, shipping times vary based on the destination. Please check the product description for specific details.
Since we also work with third-party suppliers, the production process and time may vary depending on the product and the supplier involved. We always strive to ensure the fastest possible turnaround while maintaining high-quality standards.
Please note that during the holidays, shipping times may vary.
Can I cancel my order after placing it?
Yes, you can cancel your order within 2 hours of placing it. After this period, the order will begin processing, and cancellation may no longer be possible.
Do you offer refunds, returns, or exchanges?
Due to the personalized nature of our products, refunds or exchanges are not available unless there is a manufacturing error or product defect. Please carefully review your personalization details (spelling, dates, names) and shipping address before submitting your order.
Refunds cannot be issued for orders delayed to adverse weather conditions or any unforeseen circumstance that may affect any of our carriers.
Can I change my order after placing it?
Once your order has entered production, changes are rarely possible. However, if you notice an error immediately after placing your order, contact us as soon as possible, and we’ll do our best to help based on where the order is in the production process.
Can I change the shipping address on my order?
In most cases, we can update the shipping address if the order is still in production. Please reach out to us as soon as possible if you need to make changes.
What should I do if there’s an issue with my order?
If you encounter any issues with your order, such as defects or errors, please contact us right away. We’re committed to finding the best solution for you, as your satisfaction is important to us!
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