Dallingtons

Of Course! I can work with you and alter almost any listing to your preference! Just send me a message before any order purchase and I will let you know if I can customize the product to your liking and what the cost estimate will be and the finish time! Also, if you have a product idea that is completely different and you're hoping I can bring it to life for you, just ask! I will let you know if it is something I can do for you at this time!
Please do not leave customization requests in the notes to seller area as I cannot always fulfill the request and I do not always have the time to fulfill a request if it can even be accomplished. Be sure to contact me before and I will be happy to do what I can!

Considering the state of my products, it cannot be guaranteed to me that product will be returned in a state that will qualify for retail and digital product cannot be guaranteed to be fully returned. Since the nature of these products are difficult for returns, they are not accepted. Forced returns will not be refunded, nor will the product be sent out once again because either of these options would be an extra cost to me I did not agree to. If there are any issues with your product, please contact me immediately and we can work together to resolve any issues!

Depends on what your intents are, I guess. They are intended for personal use only, but there are exceptions. Please contact me with your project and I will let you know as soon as possible if the use is okay before your purchase. I try to be as helpful and flexible as possible!

They are close, but each screen and printer is a little different. If there are really noticeable differences, please contact me and I would love to try and help you troubleshoot. Some issues can be fixed simply by changing printer settings or ink cartridges.

We've all had our issues with the postal service, unfortunately. They have a big job and there are a lot of unfortunate things that can happen. I'm sorry for any inconvenience, but once my product is out of my shop, it is out of my hands for delivery times. Delivery times are estimates and not guarantees. I can only guarantee the time an item will leave my shop. I can check on tracking if you email me, otherwise, feel free to call your postal service and I'm sure they would be happy to help and they are much more capable than I am to help with shipping issues!

This happens sometimes and I will do what I can to help. I will try my best to reroute the item, however, there is a charge. If the item was already delivered to the address shown, a custom listing can be made with the correct address to have it delivered to you. Please contact me if you need assistance to be guided through this process and I will be happy to help!

I'm in my studio from 6am-5pm Monday-Friday Central American time except during American holidays. I should be able to easily answer any emails at a timely manner during those hours! If I do not respond within 48 hours, please reach out again as there can always be trouble with technology and I do not want to let any emails or questions go lost!

I suggest you ensure a safe place for delivery. Prevention is the best opportunity since there is not much that can be taken care of once a package is stolen. Contact your postal service and request your packages be held there or purchase a post office box (P.O.Box) for deliveries. The size of my items are usually a 9x7 envelope or smaller, so you would only need a small po box for anything from me! If you live in the rural area like I do, it may be easier. I have a good relationship with my postal carrier and UPS and FedEx delivery guys, so they just let themselves into my garage and leave my packages there! It doesn't hurt to ask!

Please take thorough photos of the item AND the packaging and contact me immediately with the photos. I will have to contact the postal service and handle it from there. Don't be concerned! I will do what I can to get this taken care of quickly and as painless as possible! For extra reassurance, please know that the nature of my products and my packaging make it very rare that damage will occur, but there is always a chance.

Contact me! If you have any trouble finding something that is a digital product or downloading the digital product, get in touch and I will make sure you get it one way or another!