TO ALL US CUSTOMERS PLEASE READ THE FOLLOWING:
*As much of your are aware of the current tariffs situation in your country please understand that there might be additional charges upon the delivery of your orders and please consider this when placing orders. All postage to the US is halted for the moment as many delivery services don't have the systems in place to deal with this situation.
Our country's postal services are working on the solution and ways to deal with this situation, please hold off on placing orders until 30th if September when more information on delivery will be available.
I am doing my best to find a solution myself, I thank you all for your understanding, support and patience, eternal hailz!!!
Please read all the following.
Greetings and welcome to Dark-cast studio, I am a jeweler that specializes in making custom made pieces following yours and my own design wishes. Feel free to check around my shop or contact me via mail or pm here on Etsy with your ideas so I can make them come true :)
> All larger items (Dragon chokers, crowns, tiaras, the dragon pin and chain, also some custom items that are larger and complex) will be sent for free via FedEx premium shipping, meaning that they will arrive within days of me sending them anywhere in the world, so all of those items will arrive quickly and safely. If the same buyer purchases 3 or more items of any material, you will also qualify for free premium shipping. Standard shipping is free for all items, but if you can afford it with smaller individual items (rings, pendants, small necklaces, ect...) go with FedEx, as it is the most reliable shipping method I offer, in every listing there is a shipping upgrade option, feel free to select it if it is affordable to you.
> It is the buyers responsibility to make sure to place an order on time for it to arrive for a desired date. If there is a specific date by which you need an item, please contact me and let me know via PM, items are made as ordered so that I can finish and send them in time. Standard processing time (the time I need to make the item) is around 1 to 4 weeks, depending on the size and complexity of the product, for custom orders this may vary. Since I work alone, sometimes I do miss the deadlines, but it is mainly for a few days, I will give my absolute best to finish making your items and sending them in time as specified.
> I do accept returns and issue refunds, the buyer is responsible for the return shipping fee.
If you are not satisfied with your order in any way please contact me within 3 days (here on Etsy via messages) of receiving it, and send it back within 14 days of purchase, using the following instructions: Due to the sad state of the customs clearance office in my country, when you want to return an order you MUST send it back using FedEx shipping, declaring the item as a gift addressed to me personally (not Dark-cast studio shop), from you personally (no companies) with a value of 10 euro, this way I avoid any import fees and the item is sure to be shipped back to me ASAP and safely (be sure to pack the item well for the return trip in order to protect it from damage). Otherwise I will never get the item back and it will disappear in customs or get damaged and your refund will not be issued. Once I get the item back and confirm it is in its original condition, (including the packaging if there was an included box), I will issue your refund. Please follow these instructions without deviation in order to avoid any complications.
Please be considerate when you purchase my work, this is not only an item but a piece of my energy and time, every handmade creation has these demands from any artist, be absolutely sure that you want your item bought from me, free renters will not be tolerated.
For more info on my work, visit my Facebook page following this link: https://www.facebook.com/IJDshop/
Thank you all for your support and attention, best regards to all of my costumers, yours truly, David.
