DefyJewelry

Bangkok, Thailand On Etsy since 2015

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

DefyJewelry

Bangkok, Thailand | 1,689 Sales

All Items

kittisak teatasin

Contact shop owner

kittisak teatasin

Reviews

Average item review
5 out of 5 stars
(323)
See reviews that mention:
quality 33 shipping 46 customer service 32

About DefyJewelry

Sales 1,689
On Etsy since 2015

DEFY - Dark Experiment Fun Young!

Defy is the jewelry brand that has been developing its own unique and distinctive designs under the moods and concepts "Dark, Experiment, Fun and Young" We love gloomy feeling inside each piece of jewelry, yet having amusing and enjoyable part at the same time. This is the beauty that we see and this is our style.

www.thedefy.com

Around the web

Shop members

  • kittisak teatasin

    Owner, Designer, Jewelry Maker

    I graduated from Burapa University Thailand since 1998 and have been a jewelry freelance designer for many years before turning myself to be the owner of jewelry shop. With the passion on jewelry, I have been creating my own style and technics.

  • Yuttanun Chinsuvankul

    Assistant, Jewelry Maker

    I graduated from Silpakorn University, Thailand since 2000 and had been working both full time and part time designers, jewelry maker so many years. And for these over 2 years, I have been working with Defy jewelry as an assistant and jewelry maker.

Shop policies

Last updated on May 3, 2020
Hello. Welcome to our Defy shop on Etsy.

Accepted payment methods

Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 30 days of delivery
Ship items back within: 45 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Our policy is to provide refund if the items are not what is explained in the item descriptions especially in case if you received wrong / faulty / damage items. . Thanks.
Payment
We receive payment via PayPal only. Thanks.
Shipping
• All orders are made and sent from Thailand.
• All orders will be dispatched within 3-5 working days.
• All free shipment will take about 14 – 28 working days for parcel to arrive. Express Mail Service is provided in an additional option which take about 7 working days for parcel to arrive. However, these suggested delivery times is not included the custom clearance process. And some unexpected delay situation.
• All free shipment of your order is “Registered Airmail Service” which means the parcel will be delivered to the address that buyers provide and it will need signature to receive the parcel. If there is no anyone stand by to provide signature to receive parcel at the time parcel arrive, in most cases, postman will leave note at your door to let you collect the parcel at the post office later. In some cases, the parcel will be automatically return and hold at the post office (without note) for a while and if there is no one to pick up, the parcel will be return to us. In the case of parcel returning to us because buyers do not claim the parcel, we will need to do shipping cost charge for sending the parcel again.

UPDATE SHIPPING POLICY DUE TO COVID-19 SITUATION


Since the COVID-19 situation all over the world in recent months, there is very limit postal service provider available. In fact, in Thailand, we found that there is only DHL company that still provide service to send parcel to international destination.

However, on 1st May, we have received letter from DHL that all parcel from March to April can have the C-19 effects which result in delay delivery and tracking event not real time update. The delay delivery is expected to be around 14-28 or more days. Please find full details letter from DHL below :

COVID-19 Service Disruptions and delay delivery time from 14 – 28 business days or more on current transit times & tracking event not real time update

Dear Valued customers,

Update situation of Covid-19 in Asia, Europe and USA, after many countries including Thailand decided to forbid all passenger flights going in/out of the country. Similar to other parcel operators worldwide, our international connections relied on commercial airlines. We have already encountered problems and solving problem day by day. We would like to provide you with an important update on the impact and contingency plan to keep your supply chain and the business running amidst this unusual time ;

• For Asia, European & USA destinations, there is a limited number of airlines are operating cargo service between Asia, Europe and USA. Availability is limited and normally served for important cargoes. Postal and eCommerce cargo generally perceived a low priority for many airlines, hence our airfreight capacity has been cut-back which is a major caused of delay and long transit time. There is still a solution existed and we are working very hard to secure more space with airlines.
• Tracking event on website not real time update, since we are working on different routing on order to move all shipments to destination country including the international postal ground operation and network are not 100% on duty that has impacted with the tracking event not show real time update on DHL eCommerce track and trace website.

Upon the current situation impacted with shipment dispatched Thailand from March – April 2020 please expect delays up to 14 – 28 days or more on current transit times.

We appreciate your kind understanding on the situation and the challenge we are encountering. We will keep you posted on further development including any solution we might be able to come up with ease your supply chain challenge.

Thank you for your support and trust in our service.

Best regards,
DHL eCommerce Thailand (Cross Border)
30th April 2020


Above, is every written word from latest DHL letter we received. We also did not expect this difficulty earlier. So, we Defy Jewelry, hope your kind understanding and support too. Thank you very much.

However, with the reasons from DHL mentioned earlier, please be noted that during this time and to the near future which our world still facing problem with the COVID-19, we believe that all the shipments from now can probably be delay in transit expectedly more of around 2-3 weeks as we had earlier problem. So, please kindly keep this delay in mind. Also, the tracking event can also not show real time update too as the above reason stated. However, if we have any information update from our mail service provider, we will of course keep you guys update too.