DecordsTM

Privacy Policy
I. Introduction
This Privacy Policy describes how and when wecollects, uses, and shares information when you purchase an item, contact us, or otherwise use our services through Etsy or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that We does not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

II. Personal Information Collected
To fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information for custom orders.

III. Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
* As needed to provide our services, such as when we use your information to fulfill your order, settle disputes, or provide customer support.
* When you have provided your affirmative consent, which you may revoke at any time.
* If necessary to comply with legal obligations or court orders, or in connection with a legal claim.
* As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests.

IV. Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
* Etsy: We share information with Etsy as necessary to provide you with our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
* Service Providers: We engage certain trusted third parties to perform functions and provide services to our shop. We will share your personal information with these third parties, but only to the extent necessary to perform these services. (Shipping companies)
* Compliance with Laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to respond to legal processes or government requests, enforce our agreements, terms, and policies, address fraud and other illegal activity, security, or technical issues, or protect the rights, property, and safety of our customers, or others.

V. Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. We generally keep your data for the following time period: 4 years.

VI. Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. We rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

VII. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information:
* Access: You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
* Change, Restrict, Delete: You may also have rights to change, restrict our use of, or delete your personal information.
* Object: You can object to our processing of some of your information based on our legitimate interests and receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain: If you reside in the EU and wish to raise a concern about our use of your information, you have the right to do so with your local data protection authority.

Return Policy
We are dedicated to ensuring our customers’ utmost satisfaction with their purchases. We understand that sometimes, items may not meet your expectations or you might change your mind. Below is our Return Policy, which outlines the conditions under which returns are accepted.

I. Returnable Items:
Design Items: Returns for our design items are accepted within 90 days from the date of purchase. Items must be returned in their original condition, unused, and in their original packaging. Once received and inspected, a full refund will be processed.

II. Non-Returnable Items:
Personalized and Custom-Made Products: We do not accept returns for personalized and custom-made items, including but not limited to stickers, decals, posters, and canvas prints. These products are made to order and are crafted according to your specific requirements and preferences. As such, they cannot be restocked or resold.

III. Process for Returning Design Items:
Initiating a Return: To initiate a return, please contact our customer service team. Provide your order number and the reason for the return.
Shipping the Return: Please securely package the item and send it to the return address provided by our customer service team. We recommend using a trackable shipping service to ensure your return is delivered.
Refund Processing: Upon receipt and inspection of the returned item, we will process your refund. Please allow a certain number of days for the refund to be reflected in your account.

IV. Exceptions:
Any return request exceptions due to extraordinary circumstances will be handled on a case-by-case basis. Please reach out to our customer service team to discuss your situation.

If you have any inquiries or concerns about our Return Policy, feel free to reach out to our customer service team for assistance before placing an order, especially to address any issues related to your custom-made orders.