DesignSparklet

Privacy Policy for Design Sparklet
Effective Date: 12.13.2024.

Information I Collect: To complete your order, I need certain details like your name, email, address, payment info, and the items you're purchasing. Occasionally, you might also provide additional info, such as your phone number.

Why I Collect Your Information: I gather and use your information for several purposes:

To provide my services, like delivering your order or assisting with any issues.
If you consent, I may send you updates or newsletters.
Sometimes I must follow legal requirements, such as keeping records for tax purposes.
I also use your information to enhance my services and comply with Etsy’s policies.
Sharing Your Information: I share your information only in specific situations:

With Etsy to fulfill my services and comply with their rules.
With trusted partners I work with, such as delivery companies.
If I sell my business, your information may be transferred as part of the sale.
If required by law, like responding to legal requests.
Your Rights:

Access and Correction: You have the right to view and amend your personal data.
Data Deletion: You can request the deletion of your personal information.
Data Retention: I retain your data as long as necessary to provide services, meet legal obligations, and address any issues. Typically, I keep it for around 4 years.
Security: We take appropriate steps to safeguard your information, but no method of online transmission or storage is completely secure.

Transfers Outside the EU: Sometimes your information may be processed or stored outside the EU. If this happens, I ensure its protection, such as using Privacy Shield for transfers to the US.

Changes to This Privacy Policy: This Privacy Policy may be updated occasionally. The latest version will be available on our Etsy store.

Contact Us: If you have any questions or concerns about our Privacy Policy, please contact us through Etsy private messages.

Return Policy:

Returns are not accepted for orders from outside the EU. By making a purchase, you agree to this policy.
If you receive a defective or incorrect item, you can request a refund, though shipping costs are non-refundable.
Before requesting a refund, please send a private message on Etsy with clear photos showing the defect or mismatch. If the case doesn’t fit your phone, provide a photo of the case on your phone and a photo of your phone model.
Refunds may be denied if the customer is rude or inappropriate, regardless of the error.
Shipping Policy:

We ship to the address provided by the customer. If the address is incorrect, no refund will be given, and the customer is responsible for additional costs.
If the delivery company misdelivers the package despite the correct address, we will cooperate with them to resolve the issue. However, the customer assumes the risk and costs if delivery fails.
If the customer isn’t home during delivery and the package is returned, no refund will be issued. Redelivery can be arranged for an additional fee.
It is the customer's responsibility to provide a phone number for the delivery service.
Delivery times can be affected by customs clearance, weather, and other unforeseen factors like strikes, natural disasters, or transport disruptions, causing delays beyond our control.
If you have any questions or concerns, please message us before purchasing.
Product Disclaimer:

Colors may appear differently on different screens. By purchasing, you acknowledge that the product color may slightly differ from the photos and agree not to make claims regarding this.
The camera area on phone cases might vary from the images. If you use clip-on lenses, the case may not be compatible. Contact us for specific camera area details. By purchasing, you accept either open or closed camera area designs, especially for Samsung models.
Feedback Policy:

We value honest feedback but ask that it be fair and accurate. Personal attacks, abusive language, and misleading comments are not allowed and violate Etsy’s policies. If you have concerns, please contact us directly so we can resolve them before leaving feedback.
Other Products:

Our store may offer other products besides phone cases. This policy applies to all items sold in our store.
By making a purchase, you agree to our policies, whether you have read them or not.

Thanks for your understanding.
Have a great day!