DevaHearts

Deva Hearts Privacy Policy
We take your privacy extremely seriously therefore
we urge to read this policy very carefully because it contains important information about:

 who we are,

 how and why we collect, store, use and share personal information,

 your rights in relation to your personal information, and

 how to contact us and supervisory authorities in the event that you have a complaint.

Who we are
Deva Hearts ('we' or 'us') collect, use and are responsible for certain personal information
about you. When we do so we are regulated under the General Data protection Regulations
which apply across the European Union (including the United Kingdom) and we are
responsible as 'controller' of that personal information for the purposes of those laws.
The personal information we collect and use
a) Personal information you provide to us
We collect the following personal information that you provide to us relating to orders:
Name, Email address, Address, Telephone Number, Photos relating to orders
An example of when we collect this information include:
When a customer makes purchases or provides information regarding a prospective
order.
b) Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has
appointed you to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.
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c) Cookies and similar technologies
Cookies may be used when you access our website. Similar technologies can also be used to
track users' actions and activities, and to store information about their visit to our website,
however this is largely done on an anonymous basis.
The main reason for this data collection is for website insights and for monitoring user
traffic.
This information helps us to build a profile of our users. Some of this information may be
aggregated or statistical, which means that we will not be able to identify you individually.
In addition, it should be noted that in some cases our cookies or similar technologies may be
owned and controlled by third parties who will also collect personal information about your
visit.
You can set your browser not to accept cookies, however, some of our website features may
not function as a result.
For further information on cookies generally visit www.aboutcookies.org or
www.allaboutcookies.org.
How we use your personal information
We collect information about our users for the following purposes:
For processing orders.
Who your information may be shared with
We may share your information with:
Law enforcement agencies in connection with any investigation to help prevent
unlawful activity
We will not share your personal information with any other 3rd parties.
How long your personal information will be kept
We will hold your personal information for the following periods:
Name and address for 6 years only to satisfy UK tax laws
These periods are no longer than necessary in each case.
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Keeping your information secure
We have appropriate security measures in place to prevent personal information from being
accidentally lost, or used or accessed in an unauthorised way. We limit access to your
personal information to those who have a genuine business need to know it. Those
processing your information will do so only in an authorised manner and are subject to a
duty of confidentiality.
We will also use technological and organisation measures to keep your information secure.
These measures may include the following examples:
Payment details are encrypted with SSL Secure Shopping
We will notify you and any applicable regulator of a suspected data security breach where
we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site
you acknowledge that the use of the internet is not entirely secure and for this reason we
cannot guarantee the security or integrity of any personal data that are transferred from you
or to you via the internet. If you have any particular concerns about your information, please
contact us using the details below.
Transfers of your information out of the EEA
We will not transfer your personal information outside of the EEA at any time.
What rights do you have?
Under the General Data Protection Regulation you have a number of important rights free of
charge. In summary, those include rights to:
 fair processing of information and transparency over how we use your use personal
information

 access to your personal information and to certain other supplementary information
that this Privacy Notice is already designed to address

 require us to correct any mistakes in your information which we hold

 require the erasure of personal information concerning you in certain situations

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 receive the personal information concerning you which you have provided to us, in a
structured, commonly used and machine‐readable format and have the right to
transmit those data to a third party in certain situations

 object at any time to processing of personal information concerning you for direct
marketing

 object to decisions being taken by automated means which produce legal effects
concerning you or similarly significantly affect you

 object in certain other situations to our continued processing of your personal
information

 otherwise restrict our processing of your personal information in certain
circumstances

 claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they
apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's
rights under the General Data Protection Regulations (http://ico.org.uk/for‐
organisations/guide‐to‐the‐general‐data‐protection‐regulation‐gdpr/individual‐rights/)
If you would like to exercise any of these rights please:
 email or call Deva Hearts

 let us have enough information to identify you

 let us have proof of your identity (a copy of your driving license, passport or a recent
credit card/utility bill)

 let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt‐out) from any direct
marketing including for example, unsubscribe buttons or web links. If such are offered,
please note that there may be some period after selecting to unsubscribe in which
marketing may still be received while your request is being processed.
How to complain
We hope that we can resolve any query or concern you raise about our use of your
information.
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The General Data Protection Regulation also gives you right to lodge a complaint with a
supervisory authority, in particular in the European Union (or European Economic Area)
state where you work, normally live or where any alleged infringement of data protection
laws occurred. The supervisory authority in the UK is the Information Commissioner who
may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Changes to the privacy policy
This privacy policy was published on 03/09/2019 and last updated on 05/09/2019.
We may change this privacy policy from time to time. You should check this policy
occasionally to ensure you are aware of the most recent version that will apply each time
you access this website. We will also attempt to notify users of any changes by:
Notice on website homepage
Contacting us
If you have any questions about this policy or the information we hold about you, please
contact us:
e‐mail: contact@devahearts.co.uk