DeviantDollDesigns

We've done our best to simplify the sizing process, you only need to know your body measurement.
We spent months working it out to a formula, and our feedback shows that we appear to have nailed it.

Sizing is based on our intended fit.
We try our best to provide specifics in listings where possible but if you'd like to know the exact dimensions for a particular size, message us and ask prior to ordering.

We have a multipoint QC process ensuring we send the exact size you requested and can supply photographic proof if required.
If it doesn't fit it's because you've either mismeasured, guessed the size or you're wearing it in an unintended way.

Etsy integrated tracking occasionally fails to update accordingly, if you're struggling to track your package use Ship24.com and paste in the tracking number found in your dispatch email, in the post dispatch message, or through your Etsy Dashboard.

If you think it may be lost use the above to track the order, if the package is showing as undelivered contact us and we'll refund and claim through insurance.
If it shows as delivered you'll need to open a case through Etsy under the Buyer protection scheme.

Please note Royal Mail will only accept a package as "lost" once 30 days have passed since the original delivery date. We CANNOT place a refund/claim before that window.

The reproduction of colours is as accurate as photographic and publishing processes will allow. The colours shown on screen may not be an accurate representation of shade.

Material samples of any of our range are available upon request free of charge. All we ask is that you pay for the postage and packaging.

Our leather comes pre-treated with Japanese Tokonole on the edges followed up with beeswax on top.
If it requires cleaning please use a damp (not wet) cloth and reapply beeswax to the edges.

The same is applicable to our plated hardware. A damp cloth will suffice and follow up with a dry cloth.

As a above, we have a multipoint QC process where its nigh on impossible to ship with components missing. If however we have, let us know within 24 hours of receipt and we'll resolve this free of charge.

All screws and fixtures use Threadlock to ensure they don’t move unless you want them too or they're excessively tampered with eg: rotating a piece repeatedly.
Under normal use, they will stay exactly where we secured them.

In the event a component is lost, please contact us and we'll let you know the cost of the replacement part.

We provide wearables, that is all. We provide no "instructions" or "how to" guides.
How the end user chooses to use our product is entirely on the end user and any consenting party present.
We are not liable for any damage to the product or surroundings, nor any injuries sustained by people using our products in anyway outside of the scope as a wearable accessory.

Customers are responsible for all duties and taxes collected by their governments if those amounts are not charged by Etsy at checkout, except US Customs fees are included in all items that ship to the US [aka Delivered Duty Paid (DDP)]