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About DigitalGems
Sales
66,205
On Etsy since 2015
A bit about me! Graphic Designer and Artist - Gemma Crossley.
Shop members
-
Gemma Crossley
Owner, Creator, Designer
Graphic Designer and Artist.
Shop policies
Last updated on
May 9, 2022
Hello and thank you for visiting Digital Gems!
Please take a little time to read my shop policies as this will help me to provide you with the service you deserve.
I aim to offer a five star service so please feel free to contact me at any time via the 'Conversation' function if you have any questions about my files or your purchases. I will try to respond to you within 48 business hours.
Please take a little time to read my shop policies as this will help me to provide you with the service you deserve.
I aim to offer a five star service so please feel free to contact me at any time via the 'Conversation' function if you have any questions about my files or your purchases. I will try to respond to you within 48 business hours.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Payment
Digital Gems accepts PayPal.
Digital Gems also accepts credit and debit cards, Etsy gift cards and other international payment methods where available.
Digital Gems also accepts credit and debit cards, Etsy gift cards and other international payment methods where available.
Shipping
FOR DIGITAL DOWNLOADS
All items are delivered digitally, and you will receive an email with a link to download once payment is confirmed. You will also be able to find your downloads at any time at your Etsy Purchases page.
Files will be either in a SVG, DXF, PDF, JPEG or PNG format, For large files the images you receive will be in Zip file format, Each listing will specify. PNG files will be used when a transparent background is needed. All images are saved at a high resolution.
All items are delivered digitally, and you will receive an email with a link to download once payment is confirmed. You will also be able to find your downloads at any time at your Etsy Purchases page.
Files will be either in a SVG, DXF, PDF, JPEG or PNG format, For large files the images you receive will be in Zip file format, Each listing will specify. PNG files will be used when a transparent background is needed. All images are saved at a high resolution.
Additional policies and FAQs
Purchasing from Digital Gems ltd.
Thank you for purchasing from Digital Gems ltd. All designs are copyright to Digital Gems ltd.
Digital Gems ltd is a digital download shop. By purchasing any Digital Gems designs, you will need to know how to download files, unzip files, and use your technology (Phones / computers / cutting software). Free tuition on using your technology is NOT included in the price of purchasing of your file, I am not able to offer any tuition services at this time.
All file links are automatically sent to your email address immediately after purchasing. You can also download the files from your Etsy purchase account at any time.
By purchasing from Digital Gems ltd you agree to the following terms of use:
What you CAN do with Digital Gems design files:
• You ARE allowed to make / sell / gift physical projects that you have made yourself (Not using a third party).
What you CAN NOT do with Digital Gems design files:
• You are NOT allowed to change / reformat / modify our designs and resell the design files digitally.
• You are NOT allowed to claim our designs as your own.
• You are NOT allowed to use our designs and make them into dies, stamps or stencils for resale.
• You are NOT allowed to use our designs for POD (Print on demand).
• You are NOT allowed to share our designs with a third party. (i.e. sending the file to a printers for printing purposes.) Our files are only to be physically used by the person who purchased the design.
• You are NOT allowed to sell or share our files.
• You are NOT allowed to use our photos.
• You are NOT allowed to sell our designs as transfers or screen prints.
Thank you for purchasing from Digital Gems ltd. All designs are copyright to Digital Gems ltd.
Digital Gems ltd is a digital download shop. By purchasing any Digital Gems designs, you will need to know how to download files, unzip files, and use your technology (Phones / computers / cutting software). Free tuition on using your technology is NOT included in the price of purchasing of your file, I am not able to offer any tuition services at this time.
All file links are automatically sent to your email address immediately after purchasing. You can also download the files from your Etsy purchase account at any time.
By purchasing from Digital Gems ltd you agree to the following terms of use:
What you CAN do with Digital Gems design files:
• You ARE allowed to make / sell / gift physical projects that you have made yourself (Not using a third party).
What you CAN NOT do with Digital Gems design files:
• You are NOT allowed to change / reformat / modify our designs and resell the design files digitally.
• You are NOT allowed to claim our designs as your own.
• You are NOT allowed to use our designs and make them into dies, stamps or stencils for resale.
• You are NOT allowed to use our designs for POD (Print on demand).
• You are NOT allowed to share our designs with a third party. (i.e. sending the file to a printers for printing purposes.) Our files are only to be physically used by the person who purchased the design.
• You are NOT allowed to sell or share our files.
• You are NOT allowed to use our photos.
• You are NOT allowed to sell our designs as transfers or screen prints.
Privacy
Privacy Policy
This Privacy Policy describes how and when we (Digital Gems) collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Digitalgems.co.uk or its related sites and services.
To fulfil your order, you must provide Digital Gems with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of design work, for example), if you contact me directly.
Why Digital Gems needs your information and how we use It
Digital Gems rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
Data retention
Digital Gems retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 10 years.
Disclosure of Information
We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.
Customer Registration
In order to purchase products and related services through our site, we require you to create an account. This asks you to provide us with essential personal information such as your title, name and your email address.
Making a Purchase
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly
Transfers of personal information outside the EU
Digital Gems may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, Digital Gems may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If Digital Gems is deemed to transfer information about you outside of the EU, We rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Automatic Logging of Session Data
Your computer's session data, will automatically be logged. This information is anonymous and cannot be used to track your personal information. This data includes IP address, operating system and type of browser software being used and the activities conducted by the user while on our site. An IP address is a number that enables computers attached to the Internet, such as our web servers, to know where to send data back to the user, such as the pages of the site the user wishes to view. The information we collect helps us administer our website, as it tracks statistics in relation to visitor traffic.
Cookies
Cookies are read by our server to determine if you have visited our site before. Digital Gems use of cookies are similar to other respected online companies.
Any personal information that you provide us with such as your name and address etc. is neither gathered nor stored in the cookies placed by the Digital Gems web site and, as a result, your information will not be passed on to any third parties without your consent.
How to contact us
For purposes of EU data protection law, We, Digital Gems, are the data controller of your personal information. If you have any questions or concerns, you may contact us at Digitalgems [!at] hotmail.com.
Thank you from Digital Gems!
See this Seller Handbook article for a sample privacy policy you can customize for your shop.
This Privacy Policy describes how and when we (Digital Gems) collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Digitalgems.co.uk or its related sites and services.
To fulfil your order, you must provide Digital Gems with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of design work, for example), if you contact me directly.
Why Digital Gems needs your information and how we use It
Digital Gems rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
Data retention
Digital Gems retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 10 years.
Disclosure of Information
We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.
Customer Registration
In order to purchase products and related services through our site, we require you to create an account. This asks you to provide us with essential personal information such as your title, name and your email address.
Making a Purchase
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly
Transfers of personal information outside the EU
Digital Gems may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, Digital Gems may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If Digital Gems is deemed to transfer information about you outside of the EU, We rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Automatic Logging of Session Data
Your computer's session data, will automatically be logged. This information is anonymous and cannot be used to track your personal information. This data includes IP address, operating system and type of browser software being used and the activities conducted by the user while on our site. An IP address is a number that enables computers attached to the Internet, such as our web servers, to know where to send data back to the user, such as the pages of the site the user wishes to view. The information we collect helps us administer our website, as it tracks statistics in relation to visitor traffic.
Cookies
Cookies are read by our server to determine if you have visited our site before. Digital Gems use of cookies are similar to other respected online companies.
Any personal information that you provide us with such as your name and address etc. is neither gathered nor stored in the cookies placed by the Digital Gems web site and, as a result, your information will not be passed on to any third parties without your consent.
How to contact us
For purposes of EU data protection law, We, Digital Gems, are the data controller of your personal information. If you have any questions or concerns, you may contact us at Digitalgems [!at] hotmail.com.
Thank you from Digital Gems!
More information
Last updated on
May 11, 2022
Frequently asked questions
May I use Digital Gems designs that I have purchased to make and sell items?
Yes! You can sell your completed projects! I only ask that you do not sell or give away the actual digital file that you have purchased. I would also appreciate it if you credited Digital Gems as the designer of the image please.
Can I use Digital Gems designs that I have purchased to make and sell items on Etsy?
Yes! You can sell your completed projects and sell on Etsy! I only ask that you do not sell or give away the actual digital file that you have purchased. I would also appreciate it if you credited Digital Gems as the designer of the image please.
Do you have a Facebook page?
Yes! Facebook.com/Digitalgemsdesigns
Do Digital Gems SVG files work with the Cricut Explore Machines?
Yes! The SVG files I sell work with the Cricut Explore Machines in the Cricut Design Space software.
When are you available to help?
I usually check for messages and answer them on an evening (British time) Monday to Friday.
Can I get a refund if the file doesn't work with my software?
Unfortunately due to the nature of digital files being non returnable, I am unable to offer refunds.
Do you offer .eps files?
Yes, each listing will state what files are included in the download. Most of my files will have an .eps file included.
Do you offer custom designs?
Unfortunately not, I am not able to offer custom designs at this time.
Do your cutting machine files work with the Silhouette Cameo machine.
Yes! All of my SVG files work with the Silhouette Studio Designer edition software, and most of my cutting files also have a DFX cutting file option that works with the Silhouette Studio basic edition software too. Each listing will specify what file types are included in the digital download.