Strategic Design Tools for Service-Based Businesses
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About DigitalMossStudio
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Viktoriia
Owner
Shop policies
Digital downloads
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Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
Can I return or exchange a digital item?
Because all products are digital and available for instant download, returns, exchanges, or cancellations aren’t possible. If you encounter any issues with your files, please get in touch with me through Etsy Messages. I'm always happy to help.
Will I receive anything in the mail?
No physical items are shipped. All products in this shop are digital downloads available immediately after purchase.
How do I download my files?
Your files will be available on your Etsy Downloads page right after purchase.
If you need help finding them, please send me a message, and I’ll guide you through the steps.
Can I use these templates for commercial work?
You’re welcome to use the templates for your own business branding, personal projects, events, planning, or client work. However, reselling, redistributing, or sharing the editable files or any part of the templates is not permitted.
Custom and personalized orders
All templates in this shop are sold as ready-to-use digital products and are not personalized by default.
If you’re interested in custom changes or personalization, please contact me through Etsy Messages before purchasing. Custom requests are subject to availability and may require an additional fee.
What software do I need to use these files?
Each listing includes clear details about the required software (such as Canva, or a PDF reader). Please check the product description to ensure compatibility before purchasing.
What should I do if I can’t open or use the files?
If you encounter any difficulties with your download or template, please reach out via Etsy Messages. I’m here to help ensure everything works smoothly for you.
Can I get a refund if I purchased the wrong file by mistake?
Since the files are sent digitally and instantly, refunds are not possible.
If something goes wrong, please get in touch with me. I will do my best to help.
Will the colors look exactly the same as shown?
Please note that colors may appear slightly different on different screens.