DistinctiveDesigns2

Once a package has shipped, it is no longer in my control. All packages are shipped via USPS and are subject to delays and other issues that are the responsibility of the post office.

If your tracking information shows that your package was delivered, but you haven't received it please first confirm the ship to address is correct and then call or visit your local post office. Provide them with the tracking number and they will be able to trace where the package was delivered by exact coordinates. If the package was delivered to the wrong address, USPS will retrieve the package and return it to you.

If your package is returned to seller for any reason, the buyer is responsibility to pay for re-delivery.

Each item in my shop—including personalized wedding hangers and pearl bridal sunglasses—is made to order just

What if I don't like the style of a letter on my order?
Throughout my shop there are many example photos of my lettering, every hanger is created using this style of lettering and you have the ability to see it before purchase to give you an idea of how your hanger will be created. There are a few exceptions, which include when a name has an apostrophe or is hyphenated which will cause the lettering to be altered to accommodate for these requests. Should you have a question about a certain letter, please message me and I can work to provide you with an example prior to purchase b/c once created, wire can't be changed or exchanged.

Standard Processing
This is the time it takes to create your item. Timeframes vary depending on the number of orders I’m processing and can change daily, weekly, or monthly. Each listing shows the estimated delivery time, including the current processing timeframe.

Rush Processing
This option ships faster, typically in 1-2 business days. Listings with rush processing are labeled "Ships in 1-2 Business Days" on the cover photo.

Priority/Express Mail
These USPS shipping upgrades do not affect processing time.

**Please note: All processing times are based on smaller quantity orders and may vary for larger quantities.**

All packages are shipped and insured by USPS.

Claims must be filed by the buyer directly with USPS via their website https://www.usps.com/help/claims.htm

USPS may request the item to be presented to your local post office so you must keep the damaged item(s), packing materials and packaging or your claim could be denied.

No. As stated in our shop policies and on every product listing, we do not accept cancellations for any reason. Each item is made to order, and production begins shortly after the order is placed. We encourage all customers to review item details and shop policies carefully before purchasing. Thank you for understanding!