DistressedLuv is taking a short break
Reviews
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Evelina21 on Jul 9, 2019
5 out of 5 starsLove my sign for second baby girl. Amazing quality and quick turn around! Thank you!
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Kim on Apr 11, 2019
5 out of 5 starsI absolutely love these signs. Hauni was wonderful to work with and was quick to respond to emails. Thanks again Hauni!
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Angela on Mar 22, 2019
5 out of 5 starsExcellent shipping. Beautiful products and great communication with her customers. My purchase arrived before the time estimate.
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disanddat1 on Feb 22, 2019
5 out of 5 starsLove, love, love this piece! I bought it for my daughter. Seller was very prompt and communicated so well. Well worth the purchase. Thank you for making a beautiful piece that I will treasure for a life time!
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About DistressedLuv
DistressedLuv
Follow us on Instagram to see what we are up to, to see some of our new designs and for special offers!
Shop members
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DistressedLuv
Owner
Shop policies
Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
Unfortunately, once we have started to paint a CUSTOM order, we cannot offer a refund for a cancelled order. Shipping costs, however, will be reimbursed if the sign has not yet shipped.
If for some reason your item is lost or damaged in the mail, or an incorrect mailing address is provided, we are not responsible to offer a refund or send a replacement, but please contact us as we would like to help work something out. Insurance is included on all items shipped via USPS Priority Mail or Fed Ex.
We do not cover up knots, holes or imperfections in the wood as long as it does not interfere with the construction or design. We feel these perfect imperfections add to the beauty and uniqueness of each sign. Due to the variety of wood used there will be slight variations in color. Although we use the same stain and paint as pictured, each piece can "take" the stain differently. We feel that this makes each one unique and one of a kind!
Payment
Unfortunately, if you have ordered a CUSTOM sign, we will not be able to cancel your order.
We accept payments through Direct Checkout through Etsy or PayPal. Work will begin on your order once payment is made. Before processing your payment, please be sure your ETSY address is correct. Your order will ship to your ETSY ADDRESS. The only way to update your shipping address is to cancel your current order, update the information on your end and then place another order.
Shipping
Unfortunately we cannot be responsible for packages once they leave our hands. This includes undelivered, mis delivered due to incorrect address, or packages that are damaged or destroyed in transit.
Additional policies and FAQs
Because of the nature of our "Create Your Custom Sign" listing, we do provide a proof approval & picture with your purchase. there is a $20.00 CUSTOM FEE. Because of the time it takes to do this, this is not offered for our other listings. If you have any special requests or concerns please message us and we will be happy to work with you!
More information
Frequently asked questions
What is your production time?
Our production time is 3-4 weeks. If you need an item sooner than this, we offer a limited of Rush options per month for an additional charge. Please message us if you are interested and we will let you know what we have available. You can view your ship date at the top of your receipt.
Can you send a gift note with my order?
We are happy to send a gift note for you! In "note to seller" when checking out, please include that this is being sent as a gift and the words you would like on your note. Be sure the shipping address for the recipient is correct before completing check out.