DogColor

Fine Art Custom Pet Portrait

259 Sales On Etsy since 2011

5 out of 5 stars (81)

DogColor

Fine Art Custom Pet Portrait

259 Sales

All Items

Masako Roberts

Contact shop owner

Masako Roberts

Reviews

Average item review
5 out of 5 stars
(81)
See reviews that mention:
shipping 8 customer service 19

About

Delightful, Colorful, and Personal - custom pet portraits

"Dog Color" is a custom pet portrait service, started by Jason and Masako Roberts in 2011. We currently live in NJ. Originally Masako painted our own pet portraits for pleasure. The paintings of our pets really make us smile when we look at the paintings. We are artists and pet lovers.

Shop members

  • Masako Roberts

    Owner, Painter, Customer Service

Shop policies

Last updated on July 29, 2019
We CARE each painting as if all pets were ours. Each pet really become special because we spent a great amount of observations and caring.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 3 days of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Digital downloads
  • Items on sale
Returns and exchange details
I send you your painting update and for final approval via email or Etsy conversation. We do the best to accommodate your needs and requests, however you are not satisfied, 100% payment will be refunded.

If you do not satisfied the painting you have received, we will accept return within 7 days from the delivered day. Return shipping is on customers' expenses unless the seller's negligent causes the issue.
Payment
We accept Paypal and major credit cards through Etsy, Inc.
Shipping
The seller uses Priority mail U.S. Postal Service (some exceptions - drawings are shipped with First class mail.) It is generally takes 3-5 days within U.S., however we can not guarantee of delivering date. We have no control of it. We provide tracking numbers and insurance. Please making sure your shipping address is correct. (zip code, apt numbers, new address etc.)

If you wold like to upgrade shipping method such as express mail or UPS overnight, we gladly do with the customers' expenses.

We SHIP INTERNATIOANLLY. Please inqury the shipping cost for other countries.
Additional policies and FAQs
Free gift wrapping and message card option upon request.
We can ship directly to your gift recipients' addresses.

I have copyright to use all images and photos of our paintings. The original photo images of your pets may be used on Dog Color's website, Facebook, and some other promotions and marketing purposes. If you have any concern, please let me know. I do not release or share your personal information outside party without the clients' permission.