I want you to be satisfied with your order! If there's a problem, please let me know right away and I'll make every effort to make it good. For returns, I must be notified within 3 days of receipt.

Sometimes no matter how careful we are, a piece of jewelry breaks. Bracelets are especially susceptible to getting caught on something. I'm happy to do minor repairs for cost of shipping only. If it's something bigger we'll discuss the terms on a case-to-case basis.

At this time we take payment through Paypal, credit card, or Etsy gift card. If you are making payment with an echeck through Paypal, please note that it will take at least 4 business days to clear.

All shipping is USPS First Class unless other arrangements are made. Cost of shipping includes packaging, handling, and delivery confirmation.

U.S. SHIPPING
U.S. shipping is USPS First Class and usually takes 2-7 business days. If you need your order faster you can upgrade to Priority for an additional $3.50. Drop me a note at checkout and I will send you a Paypal invoice for the upgrade.

INTERNATIONAL SHIPPING
All international orders are shipped USPS First Class. Delivery time varies but is usually 2-3 weeks. But shipments are often delayed in customs and can take considerably longer. If you'd like to upgrade to Priority International (6-10 business days) the rate is an additional $13. If you prefer this method, drop me a line at checkout and I will send you a revised invoice.
The buyer is responsible for any customs fees that apply to international orders.

All orders are packed in a cotton-filled jewelry box that is suitable for gift-giving.

Please read the shop announcement for production time:
http://DownDogStudio.etsy.com

Do you want to ship a gift to another address? Convo me with the address and any note you'd like included.

A ziplock poly bag is included with most sterling silver items, except for cuff bracelets. Keeping your sterling in a ziplock bag when not wearing will greatly deter tarnish.