DropSconeDesigns

Payment for orders made via our Etsy shop are accepted via Paypal and all major Credit and Debit Cards.

Prices are displayed in Pounds Sterling (GBP). For customers whose method of payment is primarily in a currency other than GBP, orders will be subject to the exchange rate on the day of the transaction.

UK SHIPPING

We ship worldwide- shipping costs are calculated when your delivery country is selected at the checkout. Shipping charges include all packaging costs.

We endeavour to ship all orders ASAP but please do check what is stated in the item listing.

All of your orders are dispatched using Royal Mail or Hermes. We may use other couriers if there is a known issue with one or more of our preferred couriers.


UK SHIPPING: DELIVERY

Please keep an eye out for your delivery person or a "Sorry We Missed You" card in case delivery is attempted while you're out. In this instance you can normally collect your order from your local Delivery Office or a neighbour.

If your order is being delivered via Hermes, they will only attempt delivery 3 times before returning the item to us. If this does happen, then any re-delivery charges are payable by the customer.

Please make sure that your Shipping Address details are accurate at time of order.


AIRMAIL SHIPPING

Depending on where you are in the world Shipping from the UK can take between 7 - 10 working days from the date of dispatch.

Please also note that we cannot ship to international PO Box numbers.

Customers are responsible for any customs charges, if applicable.


DELAYED POST

While postal delays are rare- please take into account that mail can sometimes take a bit longer than expected at busy times of the year such as Christmas or Valentine's Day. Please make sure you order in plenty of time.

You can check if you have any undelivered mail waiting for you at your local Royal Mail Delivery Office by giving them a call.

For all Wholesale Enquiries, please drop us a message with your store address for a copy of our Trade prices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.


Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.


Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Drop Scone Designs, am the data controller of your personal information. If you have any questions or concerns, you may contact me at dropsconedesigns [!at] gmail.com

**If you would like to correct or delete personal information held by Etsy, you should make this request directly to Etsy.