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Cancellations: not accepted
Please contact the seller if you have any problems with your order.
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Frequently asked questions
Custom and personalised orders
We are happy to create also custom size and custom design hat blocks. Just send us a message with measurements, pictures or sketches what you need. Please note that CUSTOM ORDERS CAN NOT BE RETURNED OR REFUNDED.
STRING GROOVE - some of our hat block designs have no string groove, for some designs you can choose this feature at check-out. Contact us if you need a string groove but do not get this option at check-out.
Production time for custom hat block varies from 4-5 weeks.
Sizing details
Originally we offer crown blocks in size 21"-23.5". If you are looking for a smaller or larger crown block, please contact us before placing the order. Please note that a larger size for a hat block will influence the production costs and well as shipping charges.
Turnaround / Production time
All of our hat blocks are made to order. Currently production time is 3-4 weeks.
Delivery time
REGULAR MAIL
We ship our orders with Latvijas Pasts, e.g. Latvian national post. Most of the fascinator and pillbox hat blocks are shipped with REGULAR MAIL.
Please note shipping from Latvia (EU) usually takes:
4-10 business days around Europe;
5-10 business days to UK;
2-3 weeks to USA, Canada;
3-4 weeks other countries.
EXPRESS DELIVERY
Heavier hat blocks and hat block sets are shipped via expedited delivery service (FedEx, DHL, DPD, UPS etc.) delivery within:
4-7 business days in Europe,
5-10 business days USA,
6-10 business days Canada
10-15 business days other countries.
Returns and exchange details
We can only accept returns, exchange of UNUSED items, e.g. no marks of pins, stains etc.
RETURNS FROM EU COUNTRIES
For returned items we will only be able to issue a PARTIAL REFUND - the price of the purchased item/-s but not the shipping costs.
RETURNS FROM OUTSIDE EU - UK, USA, CANADA, AUSTRALIA etc.
Since all returned items will be subject to customs duties, we will only be able to issue a PARTIAL REFUND - the price of the purchased item/-s minus shipping costs and minus 25% fee for customs procedures. Please note that customs procedures can take up to 1-2 weeks.
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