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John on May 8, 2026
2 out of 5 starsThe watch arrived with no battery (which I have come to expect). However, it also arrived without one of the pins that hold the leather watch strap on. My jeweler was able to replace the missing pin (for a fee) but bottom line, the product was defective and not as advertised.
Monica responded on Jul 1, 2026
I’m sorry to hear you were dissatisfied. The watch was fitted with a new battery by our jeweler prior to shipment and was functioning when it was mailed. The original band’s condition was accurately photographed and the condition was reflected in the price. I reached out in an effort to resolve your concerns but did not receive a response. We are always happy to work with our customers when an issue arises, including accepting returns when appropriate, and wish we’d had the opportunity to do so here.
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nina on Feb 24, 2026
5 out of 5 starsBeautiful set and made a wonderful gift! High quality and as described
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