Orixen

This Privacy Policy describes how I collect, use, and share your personal information when you purchase from, contact, or otherwise use my services through Etsy.com.

This policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. Please refer to Etsy’s Privacy Policy for more information.

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1. Information I Collect

To fulfill your order, you must provide certain information (which you authorized Etsy to provide to me), including your name, email address, postal address, payment information, and the details of the product you’re ordering.

You may also provide additional personal information if you contact me directly (for custom orders, for example).

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2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
• As needed to provide my services, such as processing and shipping your order, resolving disputes, or providing customer support.
• When you have provided your consent (for example, if you contact me directly).
• If necessary to comply with a legal obligation or court order.
• As necessary for my legitimate interests, such as improving my services and ensuring compliance with Etsy’s Seller Policy.

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3. Sharing Your Information

Information about my customers is important to my business. I share your personal information only for limited reasons and in limited circumstances, including:
• Etsy: I share information with Etsy as necessary to provide my services and comply with Etsy’s policies.
• Service providers: I engage certain trusted third parties (such as shipping companies) to perform functions and provide services. I share your personal information with these parties only to the extent necessary.
• Legal requirements: I may collect, use, retain, and share your information if required to respond to legal processes or to protect my rights, property, or safety.

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4. Data Retention

I retain your personal information only for as long as necessary to provide my services and comply with legal and regulatory obligations.

Typically, I keep your data for up to 4 years for tax and legal purposes.

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5. Transfers Outside the EU

I may store and process your information through third-party hosting services located outside the EU.

If I transfer your information outside of the EU, I rely on appropriate safeguards, such as standard contractual clauses or similar legal mechanisms.

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6. Your Rights

If you reside in certain territories, including the EU, you have rights regarding your personal information, including:
• Access to your data
• Correction or deletion of your data
• Restriction of processing
• Objection to processing

You can contact me to exercise these rights.

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7. Contact

For purposes of EU data protection law, I am the data controller of your personal information.

If you have any questions or concerns, you can contact me via Etsy messages.

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