EdgeViewDesigns

Due to the custom nature of the item, I do not accept returns, exchanges, or requests for alterations after delivery. I ask that you communicate any specific requests through our message conversation during the order process. I only know about a preference or request if you specify it in your message. I will always do my best to accommodate your requests!

The best way to ensure that your colors are matched as closely as possible is to send a) photos or b) links to items or colors you're trying to match. You can send photo attachments
or insert links in our message conversation before and after placing an order.

There are no refunds since every item is custom. If an item breaks in shipment, I have insured its value up to $100, and you can submit the claim to USPS online to have that insurance
amount sent to you as a check in the mail. If you want more than $100 of insurance, please let me know when you purchase. Note that when submitting an insurance claim, you MUST have photos of the item and the box/packaging, and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the
customer take the damaged item to a waste yard for disposal and obtain proof of disposal.

**Note that any damage must be reported to our shop within 48 hours of the package arriving.

Edge View Designs is not liable for packages that are delayed in transit, lost by the shipping
carrier, or stolen-- all circumstances that are beyond our control. Once we hand your item over
to the shipping carrier, it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft, you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the item's price at the time of your order. For example, if the item is in a 10% off sale a week after your order we do not go back and refund all previous customers that 10% off the amount.

If a customer's order is returned to the sender/seller for ANY reason, the customer is responsible for paying for re-shipment.

We recommend cleaning your item with a soft cloth and a gentle glass cleaner for proper care. You may use a compressed air duster to remove dust from textured areas.

Avoid direct sunlight for a long period; UV rays may cause the epoxy to yellow over time.

Avoid placing extremely hot items on tables, lazy susans, and coasters.

Your order and the shipping time are a priority for us; however, sometimes, there are delays in transit, which will increase during the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. You will get your shipment, but we cannot guarantee the timeline. Please contact us and the shipping carrier if your order does not arrive on time. We try our best to work with you but do not control shipping. Please understand that NO returns are accepted for shipping delays.

I'm efficient in my work and can complete a piece within a week and a half. However, quality is important to me. I prefer to allocate an additional week before shipping to ensure the piece is thoroughly cured and ready for handling. This allows me to maintain the highest standard of craftsmanship in every piece I create.

Resin is a viscous substance that becomes hard and durable when cured or solidified. It's often used in various applications, including crafting, art, manufacturing, and construction. Resins are typically derived from organic compounds and can be natural or synthetic.

In crafting and art, epoxy resin is commonly used. Epoxy resin is created by mixing two components: a resin and a hardener. Combined, these components trigger a chemical reaction that leads to polymerization, resulting in a solid, clear, and often glossy material. Epoxy resin is versatile and can be poured into molds, layered, or used as a coating.