Elementary Jewels — Shop Policies
Orders, Cancellations & Custom Work
Order Cancellations
Cancellations are accepted within 2 hours of purchase. After that time, your order may already be processed, packaged, or shipped and cannot be canceled.
Custom or Personalized Items
Custom orders, resized pieces, or items made to order are non-returnable and non-refundable once production has begun. Please double-check your measurements and design details before placing your order.
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Payment Terms & Taxes
Payment Processing
Orders are not considered processed until payment has cleared.
Taxes & VAT
All applicable taxes (VAT, sales tax) are included in the item price where required by law.
Buyers are responsible for any additional import taxes, customs duties, or fees charged by their country.
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Shipping & Delivery Policy
Processing Time
All orders are processed and shipped within the handling time stated in each item description.
Estimated Delivery Times
Delivery estimates are provided by the postal service or carrier and are not guaranteed.
Actual delivery times may vary due to postal delays, customs inspections, weather, holidays, or other factors beyond our control.
Tracking Information
All shipments include tracking, which can be viewed directly through your Etsy order details.
Delayed or Lost Packages
If your shipment shows no tracking movement for 10 consecutive days, please contact us. We can then file a lost-item search request with the postal service.
According to postal guidelines, this process may take up to 4 weeks, although it often resolves faster.
So far, every shipment has been successfully delivered, even if occasionally delayed — so we kindly ask for your patience.
A delayed delivery does not qualify for an automatic refund.
No refunds or replacements will be issued while a postal investigation is ongoing or before the carrier confirms the parcel as officially lost.
Once the investigation is complete, we will follow up with the outcome and proceed accordingly.
Delivery Confirmation
Once the tracking status shows “Delivered,” responsibility for the package transfers to the buyer.
If you suspect your parcel was misplaced, stolen, or delivered to the wrong address, please contact your local postal office and file a missing mail or theft report.
Incorrect or Incomplete Addresses
Please ensure your shipping address is correct at checkout. We can only ship to the address provided in your Etsy order.
Orders returned due to incorrect or incomplete addresses can be reshipped at the buyer’s expense.
Shipping Costs
Original shipping costs are non-refundable once an order has shipped, unless the item arrives damaged or the wrong item was sent.
Insurance
Standard shipping does not include insurance.
If you want full coverage in case of loss or damage, please select an insured shipping upgrade during checkout or contact us before purchase.
We are not liable for any loss or damage during shipping or customs handling unless the insured shipping option was selected.
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Returns, Exchanges & Refunds
No Returns or Exchanges on Piercing Jewelry
For reasons of health and hygiene, piercing jewelry cannot be returned or exchanged, in accordance with Article 16(e) of the EU Consumer Rights Directive (2011/83/EU).
Once a piercing item has been unsealed after delivery, the right of withdrawal no longer applies under EU law.
Handling & Misuse
Please handle your jewelry with extreme care. We are not responsible for any damage resulting from improper handling, misuse, or forced manipulation, including (but not limited to):
• Denting soft metals such as gold or silver by using piercing tools or excessive pressure.
• Damaging threading by forcing or overturning threaded components in the wrong direction.
• Cross-threading parts or using non-matching posts and ends.
• Applying tools or pliers directly to jewelry, which can leave visible marks or deform the metal.
• Attempting to bend, twist, or open closed rings by hand.
Every order includes an instruction card and illustrated leaflet explaining the correct way to handle and open threaded jewelry.
Failure to follow these instructions is considered improper use and is not covered by any return, refund, or replacement policy.
Please review product details, sizes, and threading types carefully before ordering. If you are unsure, please contact us before purchase — we will gladly help you select the correct piece and size for your piercing.
Returns for Non-Piercing Items
For non-piercing jewelry, returns may be accepted only by prior agreement.
• Return shipping costs are the buyer’s responsibility, unless otherwise agreed in writing.
• The returned item must be unused, unworn, and in its original condition and packaging.
• No refund or replacement will be issued until the item has been returned and inspected.
• Please check product descriptions, sizing, and materials carefully before purchasing.
Shipping Damage & Claims
• If your order arrives damaged, you must contact us within 48 hours of delivery with clear photos of both the damaged item and the outer packaging.
• These photos are required to file a claim with the carrier. Without photos of the packaging, transit damage claims cannot be processed.
• We are not responsible for shipping or customs damage unless the insured shipping option was selected.
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Customs & Import Fees
Customs delays, import duties, or additional taxes are determined by the buyer’s country and are beyond our control.
These procedures and charges are not valid reasons for cancellation or refund, as they are mandated by your government for import.
International buyers are responsible for all customs duties, import fees, and taxes charged by their country. These are not included in the item price or shipping cost.
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Third-Party Handling / Installation
Improper handling, installation, or modification by a third party (e.g., piercer, friend, or family member) is not covered by any return, refund, or replacement policy.
You are responsible for ensuring that any professional handling follows the instructions provided with your jewelry.
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Limitation of Liability
We are not responsible for any incidental or consequential damages resulting from the use, loss, or delayed delivery of any item.
Our liability is limited to the original purchase price of the item.
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Partial Refunds / Store Credit
Partial refunds or store credit may be considered at our discretion for minor defects or issues after the returned item has been inspected.
No reimbursement will be issued without the item being returned to us in acceptable condition.
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Legal Jurisdiction
These shop policies are governed by the laws of Switzerland. Any disputes will be handled under Swiss jurisdiction.
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Additional Information
Each piece is meticulously handcrafted, inspected to ensure it is free of dents and that all threading functions smoothly, and then securely packaged to arrive safely.
We do not accept responsibility for damage caused by improper opening, incorrect assembly, careless handling, or third-party actions after delivery.
If you have any questions about sizing, materials, threading direction, or safe handling, please message us before purchase — we’re happy to guide you.
I genuinely care about your satisfaction. If any issue arises, please contact us before opening a case — I will always do my best to resolve it quickly and fairly.
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Love, Neena
