My preferred method of payment is direct checkout (all major credit cards).
I also accept Paypal.

Almost all listings can be downloaded instantly after clearing of payment.
For custom listings - I send patterns only after I have received payment. If payment hasn't been made within 7 days of placing an order, with no email correspondence, I will cancel the order.

The shop has changed to instant download system.

To download your pattern: Once payment has cleared, you will receive an email from Etsy. It will contain a link that you must click to download your pattern.

The link will be sent to the e-mail you are using for Etsy. If you're logged in as a guest, the link can go to your PayPal e-mail. Please check both. Check also your junk folder.

You must be logged in to your account to be able to download the file right from your purchases section.
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For yarn - it takes at least 2 weeks to ship to most destinations worldwide (US,Canada, Australia) and at least 1 week to European Union.

For clothing - I am working with US standard sizes (CYCA), if not indicated differently.
All patterns are written in English using US crochet terms (if not stated differently).

I highly recommend to read the listing information fully and to take the necessary skill level into account before purchasing ElevenHandmade patterns
Please take the skills necessary for each pattern into consideration - the seller remain the rights to refuse the pattern help if the customer is underskilled.

Pattern Support
I am introducing no more than 2 questions per pattern as my time is limited.
I am doing my best to reply on all of the mail within a working week. However I can't reply on incomplete questions that are missing a valuable information - order #, exact pattern title etc. I am not replying on questions that are not connected to the pattern directly. (Please use google.com for that)
I do value the precious time of my customers and appreciate that you value mine.

If you're interested in a private consultation, please contact me via e-mail to negotiate the terms.

Our business hours are Monday to Friday 10 am - 6 pm. We are located GMT +2 time zone (Riga time).

Please note that ordering and download system is managed by Etsy - I am not able to speed up your order processing time. For technical glitches please contact Etsy directly.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.