EliseCreativeBox

»»Tumblers and sports bottles are gentle hand wash only.
»»Sublimated mugs *without* glitter are both dishwasher and microwave safe.
»»Glitter dipped items are hand wash only and should not be soaked or microwaved.

»»Color changes or minor alterations to an existing design can simply be included in "Notes to Seller" at checkout and require no additional purchase.

»»Personalizations to add names/initials/dates on the opposite side of cup require the "Personalization Add On."

»»Completely custom orders can be initiated through conversation or the custom order button. No additional fees are charged for these if they are purchased on an available product. Designs will be owned by Elise Creative Box for our exclusive use and resale. If you wish to license the design for your own limited use there will be $50 licensing fee, which will be non refundable due to the digital nature. For details please contact me through Conversations.

While gift wrapping is not available as an upgrade, mugs, tumblers, and sports bottles come in a clear high quality poly bag and are adorned with a bow. Notes to recipient are available upon request in "notes to seller."

Shop announcements are kept up to date with current processing times, and expected ship dates shown on receipts reflect the correct and current information. In the unlikely event that there is a delay, you will be contacted ASAP through Etsy conversation.

»»»If you have a deadline and/or large quantity order please contact me before an order is placed to ensure I can meet your needs. ♥

If for any reason you are not happy with a non-custom order, we are happy to consider returns if we are contacted within 14 days. The following stipulations apply:

-Custom orders & orders that are otherwise not re-sellable due to personalization are not eligible.
-Item must be unused (for hygienic reasons) & in new condition.
-Buyer is responsible for return shipping cost, unless the return is due to seller error.

In cases where damage has occurred in transit, a clear photograph of the damage will be required. This is to avoid the buyer having to return the item & for claim purposes. Unfortunately replacements/refunds cannot be considered without a return or photograph of the item.

Please take a moment to ensure your shipping address is correct to avoid any delays! Contact me immediately if a change is needed. Orders shipped to an incorrect address will be heavily delayed (if not lost), and buyer is responsible for original and re-shipping cost associated with inaccurate addresses. Due to this not being a shop error, refunds will not be considered unless the package is back in our possession.