Privacy Policy
This Privacy Policy describes how and when Elite Print Lab ("we" or "our") collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services. By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of stickers, labels, or QR code stickers, for example) if you contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
To provide our services and fulfill your orders.
To settle disputes or provide customer support.
To communicate with you about your orders or inquiries.
To comply with legal obligations or court orders.
For our legitimate interests, such as improving our services and complying with Etsy's Seller Policy and Terms of Use.
Information Sharing and Disclosure
We value your privacy and only share your personal information in limited circumstances, as follows:
With Etsy: We share information with Etsy as necessary to provide you with our services and comply with our obligations under Etsy's Seller Policy and Terms of Use.
With Service Providers: We engage trusted third parties to perform functions and provide services to our shop, such as delivery companies. We share your personal information with these third parties, but only to the extent necessary to perform these services.
Business Transfers: If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with Laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to respond to legal process or to government requests, enforce our agreements, prevent fraud or illegal activity, or protect the rights, property, and safety of our customers or others.
Data Retention
We retain your personal information for as long as necessary to fulfill our legal and regulatory obligations, resolve disputes, and enforce our agreements.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, your personal information may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as our hosting services are Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have rights in relation to your personal information. These rights include the right to access, change, restrict, or delete your personal information. If you have any questions or wish to exercise these rights, please contact us using the information provided below.
Complaints
If you reside in the United States and have any complaints or concerns regarding our privacy practices, please contact us using the provided contact information. If you are not satisfied with our response, you have the right to lodge a complaint with the Federal Trade Commission (FTC).
If you reside in the EU and wish to raise a concern about our use of your information, you have the right to do so with your local data protection authority.
How to Contact Us
If you have any questions, need more information about our privacy practices, or wish to file a complaint, please contact us via email at support@eliteprintlab.com or by mail at Elite Print Lab LLC, 8877 N 107TH AVE, SUITE 302-413, PEORIA AZ 85345, United States.
Thank you for reviewing our Privacy Policy. We may update this policy from time to time, and any changes will be posted on this page. Last updated: [May 27, 2023]
