Announcement
Our current production time is 5-10 business days.
Before ordering please read the product description, processing time, transit time, shop policies and FAQs.
Thank you!
Featured items
Items
All Items
Reviews
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Jennifer on May 7, 2024
5 out of 5 starsThis is such a creative and personal gift. And they oddly looked just like cartoon versions of me and my sister. Love this!!
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Renee on Apr 28, 2024
5 out of 5 starsVery cute mug, my sister loves it, shipping took a tiny bit longer than expected
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Audrey on Mar 13, 2024
4 out of 5 starsThere is no discounted shipping for several items from this store. Also this took a while to arrive. Item is as pictured and looks nice. Nice gift.
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Tonya on May 11, 2024
5 out of 5 starsTurned out great! Great customer service. I had some changes and she was very accomodating.
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About MoMoosa
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marsala wedding ideas -
marsala wedding ideas -
blush Wedding ideas -
blush wedding ideas
Production partners
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Local Print Shop
LA, CA
We chose to work with them because of their attention to detail and quality of products. We love that they provide quick turnaround on all printing and packaging, which in turn helps us provide excellent customer service to our customers.
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Local Print Shop
Phoenix, AZ
We have a great working relationship with our printer for our mugs, tote bags and cosmetic bags. They produce high quality items in a timely manner, and we wouldn't except anything less for our customers! I design every mug and bag, and they simply print them and ship them.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Frequently asked questions
SHIPPING POLICIES
- Standard delivery time is 15 business days.
NOTE: Business days are Monday - Friday.
- Expedited delivery time is 6 business days.
NOTE: Business days are Monday - Friday.
- MoMoosa Shop is not responsible for any delayed or lost packages due to USPS.
- Please make sure your address on file with Etsy is current. The MoMoosa Design will not be responsible for any outdated or incorrect shipping information.
- We rely on a network of external shipping partners including DHL, FEDEX and USPS to get your order to you as soon as possible.
CUSTOM AND PERSONALIZED ORDERS INFO
Custom order welcome! To customize your thing, please send me a message in "note to seller" section when you purchase!
Missing info will result in processing delays. I will message asking for missing info, if I do not receive a response within 48 hours your order will be canceled.
GIFT MESSAGE
Unfortunately, we are unable to include gift cards or similar notes in the packages.
We do not offer such services due to the volume of orders processed and lack of capacities to accommodate personal requests.
Thank you for your understanding.
Address Changes & Wrong Shipping Addresses
Please double check your shipping address BEFORE placing your order. If you need to change your address after your order is placed please contact us a.s.a.p. (We can change the address only within 18 hours!!)
We are not responsible for items that are undeliverable or delivered to incorrect addresses given by the buyer.
What if my package is lost?
If tracking shows your package has been delivered but you are not in possession of it you will need to contact your local post office for assistance.
Please provide a safe and secure location for your deliveries. We are not responsible for stolen packages.
What if my mug arrives damaged?
In the unlikely event that your mug arrives damaged, please provide us a photo of the damage and we will gladly send you a new one.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalized orders.
When my mug will be shipped?
We are currently working on any open orders and they will be shipped on or before the ship date on your receipt. You can find your receipt in your order history and in your email, and tracking numbers will be sent to the email you have on file with Etsy. If you have any questions or concerns with your order, please reach out via convo and we will respond as soon as possible.
Seller details
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