FactoryPL

You can return an item within [14] days of delivery, in its original condition. Please message us on Etsy before sending anything back. The buyer arranges and pays for return shipping, except when the item arrived damaged, defective or not as described. Please use a tracked service and send us the tracking number. A returned parcel remains the buyer's responsibility until it reaches us. If a parcel sent back by the buyer is lost or destroyed on its way to us, we cannot issue a refund.

You can return an item within [14] days of delivery, in its original condition. Please message us on Etsy before sending anything back. The buyer arranges and pays for return shipping, except when the item arrived damaged, defective or not as described. Please use a tracked service and send us the tracking number. A returned parcel remains the buyer's responsibility until it reaches us. If a parcel sent back by the buyer is lost or destroyed on its way to us, we cannot issue a refund.

Orders to countries outside the EU may be charged import VAT, customs duties and carrier handling or brokerage fees on delivery. These charges are not included in the item price or shipping cost. The buyer is the importer and is responsible for paying them. Orders within the EU do not involve customs duties.

Orders to countries outside the EU may be charged import VAT, customs duties and carrier handling or brokerage fees on delivery. These charges are not included in the item price or shipping cost. The buyer is the importer and is responsible for paying them. Orders within the EU do not involve customs duties.

If the parcel is refused, not collected, not delivered because of a wrong or incomplete address, or customs charges are not paid, the carrier will return it to us. The buyer then pays all costs: outbound and return shipping, carrier fees for return, storage, handling or customs clearance, and any customs charges. These vary by carrier and country, and we cannot predict them. Once the parcel is back, we refund the item price minus these costs, within [14] days. If the costs exceed the item price, we will ask the buyer to pay the difference.

If the parcel is refused, not collected, not delivered because of a wrong or incomplete address, or customs charges are not paid, the carrier will return it to us. The buyer then pays all costs: outbound and return shipping, carrier fees for return, storage, handling or customs clearance, and any customs charges. These vary by carrier and country, and we cannot predict them. Once the parcel is back, we refund the item price minus these costs, within [14] days. If the costs exceed the item price, we will ask the buyer to pay the difference.

Until the buyer receives it, the parcel is ours. If customs or the carrier destroys, abandons or loses the parcel before it returns to us, we refund the full amount paid (item and shipping) and settle the matter with the carrier ourselves.

Until the buyer receives it, the parcel is ours. If customs or the carrier destroys, abandons or loses the parcel before it returns to us, we refund the full amount paid (item and shipping) and settle the matter with the carrier ourselves.

Please contact us through Etsy Messages with photos, and we will resolve it. These cases are not covered by the rules on refused or unclaimed parcels. Etsy Purchase Protection also applies.

Please contact us through Etsy Messages with photos, and we will resolve it. These cases are not covered by the rules on refused or unclaimed parcels. Etsy Purchase Protection also applies.

Please give a complete address and a working phone number and email, so the carrier can reach you. Please also pay any customs charges promptly when asked.

Please give a complete address and a working phone number and email, so the carrier can reach you. Please also pay any customs charges promptly when asked.