FairSails

Problem with your order? Please get in touch with us as soon as possible so we can resolve it.

Returns or exchanges are NOT accepted unless we have in some way grossly misrepresented the item.
If you feel what you've received was not accurately described by us, please contact us within three days of receiving the item so we can start the return process.

In terms of damage to your item in the unlikely event of insufficient packaging:
Please contact within three days of receiving the item with photographs of both the item and the box/packing it came in.

We know how eager our customers are to receive their vintage treasures so we aim for quick turnaround time (1 business day) on all orders. Should you require your order sooner, select the expedited shipping options at checkout or contact us for further assistance.

We ship to the mailing address provided to Etsy at the time of checkout. Please double check that your mailing address is correct and contact us immediately if you need to make changes.
In the case a package is returned to sender (us), buyer may be responsible for covering the additional cost of having the order re-shipped.

Once an order is shipped, we do not have control over how USPS handles a package. If your package is significantly delayed, please get in touch with USPS (1-800-275-8777) with your tracking number and open a lost/missing package claim. If you need assistance with this process, we'd be happy to help.


Items over $100 will require a signature on delivery.



International buyers, please note:
Shipping from the US to destinations overseas, and even Canada can take some time, often several weeks to a couple of months. Please familiarize yourself with your country's import/duty regulations before ordering.
Any import taxes or fees imposed are the responsibility of the buyer.


When possible, recycled/reused shipping materials are used.

Each item in our shop is described to the best of our ability and with the knowledge we have gained from years of collecting and researching. Please purchase items for what you think them to be and ask any questions you may have before purchasing.
As most of our items several decades old, thus earning the moniker "vintage," they have been used and loved by someone else before coming to us. As a result, many show their age and wear from use. We do our best to accurately represent the condition of each item-- please carefully review item descriptions and photographs (enlarge them for a closer look!).

We are not trained as jewelers but we do have the ability to test for metal content and often we are able to electronically test diamonds. Gemstone type described is often our best estimate.

All items are stored in and shipped from a pet-friendly (dogs and cats) and smoke-free environment.