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Frequently asked questions
What is included in my purchase?
Your purchase will include digital files in ZIP format, including SVG, PNG, DXF, and EPS formats, which you can download. Please note that no physical items will be shipped and the files will not have a watermark or marble background as depicted in the main picture.
Where can I find my purchased files?
After completing your purchase, you will be directed to the download page automatically. If not, go to your Etsy account, click on the "You" tab, select "Purchases and Reviews," then click on "Download File" next to the item. The files will be saved in your "Downloads" folder on your computer.
Note: Digital purchases cannot currently be downloaded through the Etsy app. To access your digital files, please sign in to Etsy via a mobile browser or a non-mobile computer.
When will I have access to my files?
You can access your files as soon as your payment is confirmed. Confirmation may take a few minutes if you paid with PayPal or a credit card on Etsy.
Do you offer custom designs or personalized files?
Yes, I do offer a service to create custom designs. If you would like me to create a custom design, please reach out to me through Etsy message.
However, I do not offer personalization services such as color changes, word changes, adding names, etc. for the designs I sell in my shop. Additionally, I do not sell or distribute any fonts used in my designs.
Can I use these files for commercial purposes and what are the usage restrictions?
Yes, you can use these files for both personal and commercial use for physical products, including but not limited to apparel, mugs, tote bags, signs, etc. You can use them as they are or modify them for personal or commercial purposes.
However, you are not allowed to use these designs for your own digital downloads, or resell or distribute them as is or as part of a new design. You may not upload these files or elements of them on print-on-demand websites, and third-party printing and product fulfillment is not permitted.
Why can't I open the file in my editing software?
If you're having trouble opening the file in your editing software, try extracting the files from the ZIP folder and moving them to a different location, such as your desktop. Sometimes, the file will not open in certain programs if it's still inside the ZIP folder.
How can I edit or add a name to the design? What do I need to know to work with these files?
The method of editing the design will depend on the purpose of the file and the software you're using. The download only includes an image, and no installable font is provided, so any further changes or edits must be made by you.
It is important to make sure you have the necessary equipment, programs, and skills to work with these files before purchasing. I am not familiar with the workings of many editing programs, so it is the buyer's responsibility to ensure compatibility with their machine(s) and software. Please research the compatibility of the file types with your software before making a purchase.
Trademark Disclaimer
I take care to avoid infringement on existing trademarks when creating my designs. However, it is the buyer's responsibility to conduct their own research on trademarks, as new logos, images, and phrases are being trademarked regularly. In case of any disputes arising from the use of the designs on products for sale or profit, FaithsDigital cannot be held liable as I have no control over such use.
Is this really hand-drawn?
Yes. I draw every feature manually using a stylus and tablet. The process is identical to drawing on paper—just digital.