.SHOP POLICIES
Please read the following policies before placing your order. By placing an order, you agree to the policies below.
CANCELLATIONS
All orders are considered final once placed. Cancellations are not accepted. Please carefully review your order, shipping address, and item details before completing your purchase.
RETURNS & REFUNDS
Due to the nature of my products, returns and exchanges are not accepted.
If a package is returned to me due to an insufficient address, undeliverable address, refusal of delivery, or failure to claim the package, a refund for the item(s) will be issued once the package has been received back. Original shipping costs are non-refundable.
Refunds will not be issued for packages that are still in transit, delayed, or showing tracking updates. Any refund related to a returned package will be processed only after the package has been returned to me.
HANDMADE ITEMS & IMPERFECTIONS
Many of my items are handmade, and each piece is individually created by hand. Because of this, small variations and minor imperfections may occur. These may include tiny bubbles, small surface marks, slight variations in color, texture, shape, or other subtle differences from the listing photos.
These characteristics are a natural part of handmade items and are not considered defects. No two handmade pieces will be exactly alike, which is part of what makes each piece unique.
Please carefully review all listing photos, descriptions, measurements, and details before purchasing.
SHIPPING
Please verify your shipping address before placing your order. Buyers are responsible for providing a complete and accurate shipping address.
Once an order has been shipped, delivery times and carrier performance are outside of my control. For shipping delays, tracking issues, lost packages, damaged packages, or delivery concerns, buyers should contact the shipping carrier directly, as they have access to the most up-to-date information regarding the shipment.
Many shipments include carrier insurance. If a package is lost or damaged during transit, buyers may be asked to cooperate with the carrier's claims process and provide any information or photos required by the carrier.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive the wrong item, please contact me within 7 days of delivery and include clear photos of the item and packaging so I can assist you.
PREORDERS
Preorder items are reserved specifically for you at the time of purchase. Estimated ship dates are provided when available but may change due to supplier delays, manufacturing delays, shipping delays, customs delays, or other circumstances outside of my control.
Please do not purchase preorder items if you need them by a specific date, as arrival dates cannot be guaranteed.
Preorder purchases are final and cannot be canceled, refunded, or exchanged.
If I am unable to fulfill a preorder for any reason, a full refund will be issued.
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