A lot of real talk. Sometimes slightly inappropriate. Always willing to help.
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Last updated on Nov 28, 2025
Reviews
4.9
(3547)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Sylvia on Jul 17, 2026
5 out of 5 starsCustomer service was excellent. W within a very short time I received a reply to my question and promptly took care of my problem. Would order again.
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Bri on Jul 13, 2026
5 out of 5 starsThe owner got back to me right away and the product was exactly it!
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Heather on Jul 4, 2026
5 out of 5 starsThis is beautiful and very high quality!! Would definitely buy again and recommend!! Very fast shipping!!
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Heather on Jun 5, 2026
5 out of 5 starsBeautiful product for my best friend’s bridal shower. Seller was helpful in resolving issue with color options and did a great job with the engraving. Also added some cute little extras. Love ❤️
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Corey on May 10, 2026
5 out of 5 starsPurchased it for my wife as part of her Mothers Day gifts, she loves it!
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MG on Aug 1, 2026
5 out of 5 starsThis cup is so pretty and it matches my office decor. A real good purchase thank you
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Jmaes on Jul 22, 2026
5 out of 5 starsGreat people to work with. Item showed up on time and in great shape
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HaiDang on Jun 19, 2026
5 out of 5 starsGot this as a gift for a Harry Potter fan and she absolutely loved it
About FastPaceLaser
Sales
13,111
On Etsy since 2017
Production partners
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Manufacturer
United States
Manufacturer
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Fast Pace Laser
Leesburg, GA
Custom graphics and engraving
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Occasionally Made
VA, United States
Manufacturer
Shop policies
Last updated on Dec 5, 2024
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 1 hour of purchase
More information
Last updated on
Dec 17, 2025
Frequently asked questions
Custom and personalized orders
Generally, yes. However custom orders are closed until January 2024.
Can I see a proof before purchase?
Making laser friendly graphics takes anywhere from fifteen minutes to two hours per design. Because of this time investment (& being limited to 24 hours in a day) we can't send proofs before you checkout.
Y'all- we wouldn't say it if we didn't have to.
In the event we are creating a complex graphic for you, we allow two revisions before we pull our hair out. You get the idea : )
Can I pick the color of the name/engraving?
All engravings are permanant etchings onto the item. This process reveals the stainless steel of the cup and will have a silver/gray color. We can not change this as it is a part of the product itself being stainless steel.
Dishwasher/Microwave Safe?
You can put any of our stainless steel cups or tumblers (and lids or straws) in the dishwasher and they will be perfectly fine. We do have to say that all of these types of insulated cups are hand wash reccomended but the dishwasher wont damage the cup or the engraving.
Because I absolutely have to say this: NEVER put these stainless steel items in the microwave... they are metal. Metal + Microwave = BAD
Refund/Replacement Policy
Any orders with custom enrgaving can not be returned for a refund (for obvious reasons). If your order was damaged during shipping please message us as soon as possible with pictures of the item, damages, and packaging.
Refunds and replacements are done on a case by case basis depending on the situation. No refunds, exchanges, or replacements can be given if the item was made and shipped correctly based on the information given at purchase.
If circumstances permit and you are returning an item for a full refund we will refund your amount when we receive the item back in the same condition it was shipped.
If you have any questions about an item please feel free to message us :)
Lost and Late Packages
If your package was lost OR marked delivered but did you not receive it PLEASE message us... we can submit a search request and if neccesary refund/replace your item.
Unfortunately delays in shipping can happen due to the carrier at no fault to the Buyer or Seller. If you have noticed a delay (or something abnormal on your tracking info) and have a question please let us know. We can keep an eye on your order to make sure you receive it and resolve any other issues that may occur.
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