Payment is currently accepted:

German and European customers:
Sepa money transfer, Direct checkout, Etsy Gift Card, Paypal

Non-European customers:
Direct checkout, Etsy Gift Card, Paypal

Please pay within 7 days or I shall cancel the sale.

Custom duties and import sales tax:
Deliveries to Non-European countries and to some European countries (e. g. Switzerland, Iceland, Norway) may cause customs duties and/ or import sales tax (the sales tax percentage in your country), which must be paid by the customer. Deliveries are often free up to a certain value;Feltstream adds the relevant form and a copy of the invoice to every delivery to custom-affected countries, so you won't get any trouble at the customs. Please inform about customs duties and import sales taxes at your local tax office.

Ready made items will be shipped within 3 working days of receipt of payment. Items made to order will be shipped according to the time scale indicated on the item description.

Time of delivery
The term for delivery starts on the day after payment authorization, for any other method of payment on the day following the conclusion of the contract and ends on the last day of the term. In case the last day of term is a saturday, sunday or bank holiday the next working day is substituted.

Maximum Time of delivery within Germany is as followes:
3-5 working days for any ready made item without alterations
5-8 working days for any ready made item with alterations
2-3 weeks for any custom made item unless stated otherwise in the description.

The maximum additional time of delivery outside Germany which has to be added to the stated delivery is as followed

Austria, France, Denmark, Netherlands: 5 working days
further EU: 10working days
Europe, non EU: 14 working days
worldwide: 20 working days

The items outside Germany will be shipped as a registered letter. After shipping the item I provide the purchaser with a track number.

Items will be shipped to the address provided on Etsy. If you would like them shipped to an alternative address, please use the "Message to Seller" option.

PLEASE NOTE: The Feltstream cannot be responsible for extra taxes and charges on top of the postage once the item has been sent. International customs fees are the purchaser's responsibility.

Please see below for returns.

Liability for defects. The German law terms are binding.

Applicable law. Every purchase made is subject to German law.

Privacy. Any private data will be processed according to the German law.


Nothing in this shop is intended as a toy for little children.

If you have any question or suggestions, please contact me.


CARE: Felted items are easy to care. They may be hand washed
in cold or low warm water and air dried as needed for care.
Please, avoid using hot water. After washing bring the item to the form and let it dry. You can put it in the sunny place or close to the heater.

NEW TO ETSY?
Use this tutorial to help you through the checkout process:
http://www.etsy.com/help/article/339

CUSTOM SIZES: I accept custom sizes. If you didn't find your size in the chart, you can contact me and make a custom order.

If you have any question or suggestions, please contact me.

Thank you for visiting and supporting my shop!🦁🐻🦊🐼🧡

With kind regards,
Dina

Art. 13 GDPR Information to be provided where personal data are collected from the data subject-

Where personal data relating to a data subject are collected from the data subject, the controller shall, at the time when personal data are obtained, provide the data subject with all of the following information:
the identity and the contact details of the controller and, where applicable, of the controller’s representative;
the contact details of the data protection officer, where applicable;
the purposes of the processing for which the personal data are intended as well as the legal basis for the processing;
where the processing is based on point (f) of Article 6(1), the legitimate interests pursued by the controller or by a third party;
the recipients or categories of recipients of the personal data, if any;
where applicable, the fact that the controller intends to transfer personal data to a third country or international organisation and the existence or absence of an adequacy decision by the Commission, or in the case of transfers referred to in Article 46 or 47, or the second subparagraph of Article 49(1), reference to the appropriate or suitable safeguards and the means by which to obtain a copy of them or where they have been made available.
In addition to the information referred to in paragraph 1, the controller shall, at the time when personal data are obtained, provide the data subject with the following further information necessary to ensure fair and transparent processing:
the period for which the personal data will be stored, or if that is not possible, the criteria used to determine that period;
the existence of the right to request from the controller access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability;
where the processing is based on point (a) of Article 6(1) or point (a) of Article 9(2), the existence of the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;
the right to lodge a complaint with a supervisory authority;
whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether the data subject is obliged to provide the personal data and of the possible consequences of failure to provide such data;
the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
Where the controller intends to further process the personal data for a purpose other than that for which the personal data were collected, the controller shall provide the data subject prior to that further processing with information on that other purpose and with any relevant further information as referred to in paragraph 2.
Paragraphs 1, 2 and 3 shall not apply where and insofar as the data subject already has the information.



Art. 14 GDPR Information to be provided where personal data have not been obtained from the data subject-

Where personal data have not been obtained from the data subject, the controller shall provide the data subject with the following information:
the identity and the contact details of the controller and, where applicable, of the controller’s representative;
the contact details of the data protection officer, where applicable;
the purposes of the processing for which the personal data are intended as well as the legal basis for the processing;
the categories of personal data concerned;
the recipients or categories of recipients of the personal data, if any;
where applicable, that the controller intends to transfer personal data to a recipient in a third country or international organisation and the existence or absence of an adequacy decision by the Commission, or in the case of transfers referred to in Article 46 or 47, or the second subparagraph of Article 49(1), reference to the appropriate or suitable safeguards and the means to obtain a copy of them or where they have been made available.
In addition to the information referred to in paragraph 1, the controller shall provide the data subject with the following information necessary to ensure fair and transparent processing in respect of the data subject:
the period for which the personal data will be stored, or if that is not possible, the criteria used to determine that period;
where the processing is based on point (f) of Article 6(1), the legitimate interests pursued by the controller or by a third party;
the existence of the right to request from the controller access to and rectification or erasure of personal data or restriction of processing concerning the data subject and to object to processing as well as the right to data portability;
where processing is based on point (a) of Article 6(1) or point (a) of Article 9(2), the existence of the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;
the right to lodge a complaint with a supervisory authority;
from which source the personal data originate, and if applicable, whether it came from publicly accessible sources;
the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
The controller shall provide the information referred to in paragraphs 1 and 2:
within a reasonable period after obtaining the personal data, but at the latest within one month, having regard to the specific circumstances in which the personal data are processed;
if the personal data are to be used for communication with the data subject, at the latest at the time of the first communication to that data subject; or
if a disclosure to another recipient is envisaged, at the latest when the personal data are first disclosed.
Where the controller intends to further process the personal data for a purpose other than that for which the personal data were obtained, the controller shall provide the data subject prior to that further processing with information on that other purpose and with any relevant further information as referred to in paragraph 2.
Paragraphs 1 to 4 shall not apply where and insofar as:
the data subject already has the information;
the provision of such information proves impossible or would involve a disproportionate effort, in particular for processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes, subject to the conditions and safeguards referred to in Article 89(1) or in so far as the obligation referred to in paragraph 1 of this Article is likely to render impossible or seriously impair the achievement of the objectives of that processing. In such cases the controller shall take appropriate measures to protect the data subject’s rights and freedoms and legitimate interests, including making the information publicly available;
obtaining or disclosure is expressly laid down by Union or Member State law to which the controller is subject and which provides appropriate measures to protect the data subject’s legitimate interests; or
where the personal data must remain confidential subject to an obligation of professional secrecy regulated by Union or Member State law, including a statutory obligation of secrecy.